Job Title: Technical Supervisor
Contract Type: Permanent
Salary: £45,276.59 per annum
Working Hours: Full time 40 hours per week
Working Pattern: Monday to Friday
Location: Arlington, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Technical Supervisor
You will be responsible for the supervision of a team of Trade operatives within the relevant workstream to ensure the efficient maintenance and repair of Riverside Group housing stock. The role involves coordinating work schedules, supervising on-site activities, ensuring compliance with health and safety regulations and maintaining high -quality standards in all work performed. The role will act as a key liaising between residents, contractors, planning team and the management teams.
About you
We are looking for someone with
- Proven experience in supervising a direct labour force, coordinating repairs and maintenance in a social housing or property management environment.
- Trade qualification in a relevant field and experience in working within relevant workstream (e.g Trades -plumbing, carpentry. Work stream – responsive repairs, Damp & Mould, Voids, Planned & Complex Repairs)
- Knowledge of building construction and maintenance,
- Experience working with contractors and managing performance against SLAs..
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
- Manage and supervise a team of tradespeople including plumbers, carpenters, wet trades and other maintenance staff
- Work with the planning team and coordinate daily work schedules and activities to ensure timely completion of works.
- To monitor and control all work undertaken within either a geographical or property type contract area undertaking pre and post inspection as required
- To mentor Operatives and Trainees ensuring all Health & Safety guidelines are met.
- To monitor progress and completion of works from the Operatives and Subcontractors within the requirements of the group policies and procedures.
- To manage the use of Operatives and Subcontractors, ensuring that they comply with Company standards of work performance, customer service and Health & safety procedures.
- Management of Operatives and Subcontractors to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service
- To control the costs of such items as people hours, equipment, vehicles, stock and tools, thus minimising wastage and avoidable expenditure
- Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost
- Monitor performance against contract/workstream specific requirements and produce performance reports
- Carry out Pre, work in progress and post inspection of work ensuring right first time and delivery of quality standards.
- Conduct one to ones identifying and implementing any training and development needs
- Ensure that all workloads, operative performance and costs are managed. Monitor performance of all Operatives and subcontractors and take appropriate action in cases of under performance
- Provide technical guidance and support to tradespeople, planning and customer services teams.
- Foster good relationships with residents, addressing any concerns or complaints in a timely and professional manner
- Collaborate with the management team to develop maintenance strategies, budgets and schedules relevant to workstream as required
- Ensure that all Health and Safety requirements are followed, conducting risk assessments as necessary. Post holder will be required to participate in out of hours rota for repairs and maintenance services on a regular basis.
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Person specification
Knowledge, Skills and Experience
Essential
- Proven experience in supervising a direct labour force, coordinating repairs and maintenance in a social housing or property management environment.
- Trade qualification in a relevant field and experience in working within relevant workstream (e.g Trades -plumbing, carpentry. Work stream – responsive repairs, Damp & Mould, Voids, Planned & Complex Repairs)
- Knowledge of building construction and maintenance,
- Experience working with contractors and managing performance against SLAs.
- Strong understanding of health and safety regulations
- Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
- Strong communication and interpersonal skills, with the ability to liaise effectively with internal teams, contractors, and tenants.
- Ability to work under pressure and meet deadlines while maintaining high standards of quality and compliance.
- Ability to solve problems effectively and efficiently
- Leadership and people management skills.
- Attention to detail and a commitment to high quality work.
- Strong negotiation skills for managing contractors and resources.
- A proactive approach with a focus on continuous improvement.
- Full Driving licence
Desirable
- Health and safety certification (e.g., NEBOSH, IOSH)
- Willingness to participate in ongoing training and professional development
