Overview
We are looking for a driven, hands-on Team Leader to head up our global Account Management team. With a sharp commercial focus, you’ll lead and coach Account Managers across the US, UK, and Australia - ensuring consistent execution of renewal and expansion strategies that drive retention and revenue growth.
This is a high-impact opportunity to shape a global team, delivering results through team performance and staying close to our customers and commercial outcomes.
What you'll do
- Provide line management and hands-on coaching to our global team of Account Managers, supporting development and performance across regions.
- Drive consistent execution of the renewal process to ensure timely, successful outcomes that protect and grow revenue.
- Own the commercial results of the Account Management function, with a focus on retention, upsell, and long-term account growth.
- Act as the senior escalation point for complex renewal and account challenges, ensuring swift and effective resolution.
- Partner with senior leaders across Account Management, Sales, and Product to align on customer strategy and continuously improve our approach.
- Monitor and report on key performance metrics, providing visibility into team effectiveness and customer health.
- Champion a high-performance, commercially driven, customer-first culture within the Account Management team.
Requirements
What you'll need
- A proven track record of leading complex SaaS renewals—skilled in negotiation, objection handling, and closing deals.
- Demonstrated success in a commercial account management or renewals leadership role, ideally within a high-growth SaaS environment.
- Deep understanding of renewal processes, commercial levers, and customer value drivers in a subscription-based business.
- Experience coaching and managing a high-performing, geographically dispersed team.
- A strong track record of building senior customer relationships that lead to retention, expansion, and long-term value.
- Exceptional communication, negotiation, and stakeholder management skills.
- Comfortable thriving in a fast-paced, results-focused environment.
- Flexibility to work across time zones to support a global team and customer base.
What Will Set You Apart from Other Candidates
We’re looking for someone who doesn’t just understand account management and renewals - but leads them with commercial confidence and strategic clarity. You’ll stand out if:
- You’ve personally owned and successfully managed a portfolio of 50+ SaaS accounts annually, consistently delivering net retention >90%, and can clearly articulate your approach, playbook, and results.
- You bring a commercially strategic mindset - able to forecast renewals with precision, build mitigation plans for at-risk accounts, and lead expansion conversations that drive account growth.
- You're a confident, credible communicator with experience negotiating terms and handling objections with senior stakeholders (procurement, finance, legal).
- You’ve coached or led teams to strengthen renewal execution, or developed frameworks that improved commercial discipline, accountability, and outcomes.
- You're data- and process-driven, using tools like Salesforce to build and manage renewal pipelines, flag risks early, and align internal teams around customer and revenue goals.
Benefits
Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:
- Hybrid working (with an expectation of 2 days in a London office)
- 25 days holiday increasing to 30 days
- A range of employee perks from Perkbox
- EAP via Vivup
After a successful probationary period, you will also receive
- Private health insurance (currently with Vitality)
- Share options
Note some of our benefits are non contractual and are provided at Natterbox’s discretion.
