Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Switchboard & Workplace Service Assistant
Find your next move at JLL and build a fulfilling career
At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.
Job Overview: Switchboard & Workplace Services Assistant - Birmingham
Hours: 08.30-17.30 Tuesday – Thursday. Additional hours will be required to cover absence.
What this job involves:
Handling inbound calls, triaging, and directing enquiries to relevant departments and supporting the day to day running of reception services.
Reporting to the Switchboard Supervisor you will provide support to both the JLL contact centre staff and to the front of house team. The primary function is to ensure all calls to JLL are answered in line with service level agreements. As a joint role you will also assist in the running of the front of house and client service team, as a when required.
The position requires strong communication and customer service skills.
Key responsibilities:
Managing inbound calls from potential clients and contractors
Covering Front of House duties during busy periods
Conducting office walk-throughs to identify issues
Supporting client events
Ensuring compliance with company policies
Handling approximately 150 calls per day
Maintaining abandonment rate below 5%
Managing office supplies and inventory
Maintaining kitchenette supplies and cleaning coffee machines
Updating Excel database for business unit changes across UK
Updating internal communication screens
Overseeing meetings and events (room setup, catering, cleaning)
Managing office access and visitors
Candidate requirements:
Strong customer service and networking skills
Professional telephone manner with excellent communication
Ability to use initiative under pressure
Team player who can multi-task and prioritize
Flexible approach to departmental needs
Good educational background and English language skills
Approachable personality with good sense of humour
Corporate environment experience
Telephone-based contact centre experience required
Each area requires attention to detail, organizational skills, and the ability to multitask while maintaining a professional office environment.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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