Street Ranger Job Description & Person Specification
Purpose of job
The role of the street ranger is to;
- Listen to the concerns, issues and successes of our member businesses, taking action where appropriate and feeding back any issues to the BID Manager, and other relevant organisations as appropriate.
- Promote King’s Lynn’s Business Improvement District, it’s aims, workplan, current initiatives and projects to businesses in the BID area.
- Promote pride and respect in the town by reporting issues with street furniture, graffiti, fly tipping, anti-social behaviour and cycling.
- Work with retailers and the Police to prevent retail crime, ensure crimes are reported, and support the retrieval of stock.
- Provide a welcoming face to visitors, assisting with directions and responding to first aid incidents and missing persons.
Responsibilities
The street ranger team will report to the BID Manager. Rangers are responsible for their own actions, ensuring that they comply with the relevant policies and procedures that accompany the role, and which can be found in the employee handbook.
Main duties
Developing Relationships
- To develop good working relationships with businesses across the BID area in order to promote the work of the BID, share information and ensure the BID Board is in touch with issues of concern for its members.
- To visit at least three business per shift and keep a record of each visit, ensuring that any issues raised are logged and passed on to the relevant organisation for action as necessary.
- To assist with the distribution of BID flyers, newsletters, surveys as required throughout the year.
- Manage the DISC database, including inputting data, pulling reports and compiling newsletters. DISC is a database designed to enable local crime reduction partnerships and businesses to self-manage low-level crime.
- To develop good working relationships across a wide range of public and private sector service delivery organisations who work in the BID area.
- To attend and contribute to meetings with key service delivery organisations in relation to operational issues arising in the BID area.
Promoting Pride in the Town Centre
- Work with key statutory services in the town to highlight issues of concern to business and promote pride and respect by;
- Recording and reporting graffiti, fly tipping, littering, fly posting, issues of concern to health and safety, areas that look unkempt to the relevant service organisation and monitor that action is taken.
- Recording and reporting incidents of street drinking, littering, cycling (through the town centre shopping area) to the relevant authority and where safe and appropriate, approach the parties concerned and advise them to stop.
- Recording and reporting incidents of anti-social behaviour and where safe and appropriate, approach the parties to concern and advise them to stop.
- Be an active member of the town shop watch scheme and radio link system, contributing evidence and information that can be used to prevent, deter and arrest offenders.
- support the retrieval of stock that has been taken from shops and record when this occurs.
Providing a Welcome to Visitors
- Provide a friendly presence to visitors to the town, giving directions and relevant information as required.
- Promote King’s Lynn as a great place to be, signposting to events, attractions and businesses as required.
- Assisting with first aid incidents as necessary.
Person Specification
A full induction programme and training to support the role will be provided on take up of employment.
Experience
- Experience of working in a customer facing role for at least 3 years
Qualifications
A min of grade 5 in English and Maths GCSE
Skills & Knowledge
- Excellent & confident face to face communicator
- Ability to use IT, including basic Microsoft office software and Gmail, effectively
- Knowledge of King’s Lynn
- Ability to prioritise and organise workload
- A creative and positive thinker with a can-do attitude
- Ability to reflect and learn from mistakes
- Ability to use own initiative
- Ability to assess risk and act accordingly
- Experience of working in a small team
Personal Characteristics
- Calm under pressure
- Self-motivated
- Team player
- Customer focussed
- Flexible and adaptable to change
Other information
This post is fixed term until 31 March 2027, hours of work are 37 per week excluding lunch breaks. You will be expected to work most weekends and Bank Holidays. This job will involve lone working at times. Equipment and uniform necessary to undertake the role will be provided. You will be given the option to be entered into a pension scheme and will be entitled to the equivalent of 20 days leave p.a. plus Bank Holidays.
Who we are
Discover King’s Lynn (King’s Lynn BID Ltd) is the Business Improvement District for King’s Lynn Town Centre.
Established in 2017, our role is to champion the town and all that it has to offer. We aim to increase footfall, improve the attractiveness of the town centre and save businesses costs. In order to achieve some of these aims, Discover King’s Lynn employs Street Rangers.
Job Types: Full-time, Fixed term contract
Contract length: 55 months
Pay: £24,000.00-£25,500.00 per year
Education:
- GCSE or equivalent (required)
Experience:
- Customer Service: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 22/09/2025
