Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description
As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.
By balancing front-of-house energy with behind-the-scenes efficiency, you’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.
Key Responsibilities:
- Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
- Interpreting sales data to drive performance and taking ownership of the store’s commercial success
- Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
- Managing recruitment processes and ensuring effective onboarding and training for all new team members
- Identifying high-potential individuals and creating tailored development plans to support their career growth
- Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence
- Fostering a positive, inclusive, and motivating work environment where people thrive
Qualifications
- Team Leadership: Proven ability to lead teams in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
- Implemented procedures to ensure compliance with company policies and legal standards
- Customer-Focused: Strong customer-centric mindset, Track record of aligning business actions with customer feedback to drive performance
- Business Acumen: Demonstrated business acumen with the ability to align commercial goals with customer needs
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Adaptability & Flexibility: Embraced change with agility, responding effectively to new opportunities and challenges
- Operational Excellence: Elevated store presentation and operational standards, resulting in increased sales and positive customer feedback
- Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills
Additional Information
This is a full-time position offering 39 hours per week in our COS store in Brighton. Apply by sending in your CV as soon as possible.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
