Stand-In Front of House / Receptionist (Zero-Hour Contract – Lancaster)
£12.50+ per hour | Zero-hour contract | In-clinic and occasional remote work
About This Opportunity
We’re seeking a warm, organised, and proactive stand-in receptionist to provide holiday and occasional sickness cover at Beyoo Medical Aesthetics, a nurse-led skin clinic in Lancaster.
This zero-hour contract role is perfect for someone who thrives in a fast-paced, patient-centred environment and enjoys delivering outstanding customer service.
You’ll be covering for Jane, our regular Front of House Receptionist, during annual leave, and potentially during other planned or short-notice absences.
A Bit About Us
I’m Victoria Bell, Independent Nurse Prescriber and founder of Beyoo Medical Aesthetics. Over the past 10 years, we’ve built a loyal patient base who trust us for safe, effective, and personalised aesthetic care.
We’re a small, close-knit team who genuinely care about results—and the people behind them. Our clinic environment is warm, professional, and highly organised, and our front-of-house role is vital to making patients feel welcome and well looked after.
Key Responsibilities
Front of House & Patient Support
- Greet patients and assist with check-in
- Ensure all digital consultation and consent forms are completed
- Rebook appointments and process payments using Collums and Coherent
- Manage patient enquiries via WhatsApp, email, and social media DMs
- Share cancellations and offers to social media (basic posting)
- Answer clinic phone (during in-person days) and manage the clinic mobile if covering remotely
Organisation & Treatment Support
- Take high-quality before-and-after photos (training provided)
- Operate the Observ 520x Skin Scanner during consultations (training provided)
- Maintain a clean, calm, and presentable reception and treatment area
Admin & Stock
- Monitor and re-order skincare and clinic stock (as needed)
- Provide ad-hoc admin support to the Clinical Director
This Role Might Suit You If You…
- Have 1+ year experience in a receptionist, PA, admin, or front-of-house role
- Are confident, reliable, and tech-savvy, with strong written/spoken English
- Are warm and professional with patients and colleagues
- Have worked in a small, owner-managed business and can adapt quickly
- Can remain calm under pressure and juggle multiple responsibilities
Hours and Flexibility
- Zero-hour contract — shifts offered as needed (primarily holiday and sickness cover)
- Core cover days are typically Weds–Fri (in-clinic), with occasional Mon/Tues remote support (clinic mobile)
- Shifts will be offered in advance with notice, but flexibility is appreciated
Pay & Perks
- Hourly rate: £12.75
- Holiday pay accrual in line with statutory entitlement
- Full training provided on all systems and protocols
- Staff discount on skincare and treatments
How to Apply
To express your interest, please send:
- A short CV
- A brief cover note explaining why this stand-in role appeals to you and what you’d bring to the team
Shortlisted candidates will be invited to an informal Zoom chat and/or trial shift in clinic.
Job Type: Zero-hour contract
Pay: £12.75 per hour
Schedule: Variable (Monday to Friday depending on cover needs)
Experience: Front-of-house/reception: 1 year (preferred)
Language: English (required)
Work Location: In person (Lancaster clinic) with occasional remote cover
Job Types: Part-time, Zero hours contract
Pay: £12.75 per hour
Benefits:
- Employee discount
Language:
- English (required)
Work Location: In person
