Stakeholder Engagement Ambassador

At Essex and Suffolk Water, we’re committed to delivering an exceptional experience for every customer. We want to understand our customers circumstances so that we can provide tailored support when they need it.

We're launching an exciting new role—Stakeholder Engagement Ambassador—across our Essex and Suffolk regions. Stakeholders are essential in helping us connect with customers and promote awareness of our affordability and priority services.

Are you ready for an exciting career?

Reporting to the Customer Service Manager, this role will focus on building stronger relationships with key partners such as charities, housing associations, and Citizens Advice. By working together, we'll raise awareness, create alternative application routes for financial support and PSR and establish data-sharing agreements to better support those who need it most.

Based in Essex or Suffolk, you'll need to be flexible with both travel and working hours, taking responsibility for planning your own schedule. Your week will include a mix of office-based work, home working, and visiting stakeholders across our regions. Some evening and weekend work will be required, depending on the timing and location of stakeholder events.

What you’ll do:

To be successful in this role you will need to build trust and strong relationships with stakeholders promoting our tariffs and priority services. Working collaboratively to promote awareness of our brand and create ease of application for support.

Growing a network of community advocates within organisations who can help share our key messages will be an important part of this role. As you will be tasked with planning and delivering a yearly calendar of stakeholder events, both in-person and online, to support ongoing engagement. Creating and distributing regular partnership newsletters to keep stakeholders informed and connected.

You will also provide training for partnership organisations so that they can apply for water bill and PSR support independently. In addition to exploring and setting up data sharing arrangements with others to proactively provide support where we can (e.g. councils etc).

About You:

You will have excellent communication skills and thrive on taking ownership to meet business and stakeholder needs. You need to be self-motivated and driven to meet targets and improve awareness of our support schemes. Whilst demonstrating the confidence to make decisions on your own. Having experience in building and nurturing stakeholder partnerships would also be desirable.

You will need to have a full UK driving licence to fulfil the role.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don’t have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.

Benefits to include, here’s just a few of them:

• Enhanced maternity pay

• Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
• Company pension scheme
• Digital GP
• Award winning wellbeing website
• Employee Assistance Programme
• Life assurance
• Qualification loans
• Professional subscription
• Buy and sell annual leave
• Discounts and cashback offers

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.