Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management in an enterprise, cloud, or technology environment.
- Experience working with executive-level clients or stakeholders.
- Experience in customer/enterprise sales or consulting.
Preferred qualifications:
- Experience in the business technology market as a program manager in SaaS, cloud computing, or emerging technologies.
- Experience with cross-functional engineering, sales, and marketing teams in cloud computing or related fields.
- Experience working with a cross-functional, geographically dispersed team and customer base.
- Experience managing expectations, needs, and priorities of executive internal stakeholders based on the overall goal and program success.
- Experience collaborating with sales, executive leaders, and marketing to drive tangible customer business outcomes.
- Knowledge of enterprise go-to-market strategies and sales methods with the understanding of the broader cloud marketplace and the differentiators of various cloud offerings.
About the job
As an Engagement Strategist, you will lead the strategy aligned to advancing customer relationships, cloud consumption by driving synergies between customer programs and creating strategic customer engagement plans for a set of our most strategic customers. You will build relationships with key stakeholders across Strategic Accounts, Google Cloud Customer Experience, Go-to-Market, Strategic Missions and Partnerships and the Product Areas, and create cross-functional, cohesive customer engagement strategies, leading multiple programs simultaneously. Through deep understanding of the Google Cloud business, customer program offerings and program management experience, you will enable seamless alignment with strategic objectives and flawless customer engagement.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
- Develop tailored CxO engagement plans for a portfolio of assigned accounts, mapping bespoke experiences to inform and accelerate Customer business ambitions and strategic partnerships.
- Research customer accounts, industry/market data and evaluate customer sentiment to gain the insights necessary for developing an engagement plan that drives mutual value for our customers and account teams.
- Identify and activate on customer experience offerings that align to our customer’s expectations and support them through their transformation journeys.
- Lead planning and delivery of bespoke customer engagements (e.g., Cloud Space Briefngs, AIILs).
- Activate engagement at Next and key CXO Marketing Programs to drive engagement with key executives.
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