Join Our Team as a Stage 2 and Housing Ombudsman Lead
The Stage 2 and Housing Ombudsman Leads are responsible for day to day contact between Wandle and the Housing Ombudsman Service, overseeing the coordination and delivery of all Stage 2 complaints and Housing Ombudsman cases. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle.
What You’ll Do:
- Primary Liaison: Serve as the main contact with the Housing Ombudsman Service.
- Complaint Management: Oversee the full process for Stage 2 and Ombudsman complaints with swift, high-quality responses.
- Case Coordination: Prepare and coordinate comprehensive case files and evidence packs.
- Expert Guidance: Advise on complex, high-risk cases and set complaint handling standards.
- Response Leadership: Lead clear, compliant responses to Ombudsman enquiries and determinations.
What We’re Looking For:
- Experience: Experience handling Stage 2 or complex complaints for a Housing Association.
- Knowledge: Deep understanding of the Housing Ombudsman Code.
- Independent: Able to work independently and manage your own caseload and conflicting deadlines.
- Organised: Ability to maintain strong organisation at all times.
- Supportive: Strong coaching skills, with a desire to guide others to high levels of customer service.
Ready to make a real impact? Apply now and become a role model for exceptional service and customer care.
For more detailed information, see the Job Description attached.
Closing date: 29 JUNE 2025 at 11:59pm
Shortlisting: 30 JUNE 2025
Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.
