Volksmaster Ltd are currently looking to recruit Heywood .
We are looking for an individual who wants a career and not just a job !
Volksmaster Ltd are a Volkswagen/Audi Vehicle Repair centre with 4 branches throughout Oldham, Bury and Heywood.
For more info on us please visit out website www.volksmasterltd.co.uk or see our Youtube channel or social media platforms .
Duties will include:
- Greet customers and listen to their concerns regarding their vehicle.
- Advise customers on the type of service or repair needed based on time/mileage and prices.
- Ensure customer satisfaction by delivering prompt and courteous service.
- Schedule service appointments for customers.
- Record customer service history, including repairs, maintenance, and other service records online or in service history books.
- Provide customers with written estimates for repairs and parts.
- Keep customers updated on the progress of their service and notify them of any changes to the estimated time of completion or cost.
- Sell additional products and services when appropriate, while maintaining a high level of customer satisfaction.
- Prepare and present detailed invoices to customers, explaining the services provided, costs, and payment terms.
- Ensure that billing is accurate and handle customer payments, including credit card and cash transactions.
- Maintain customer relationships to encourage repeat business and build customer loyalty.
- Answer phone calls, respond to emails, and assist with customer queries.
- Maintain a clean and organised service area.
The successful candidate will have the following skills and qualities:
- Excellent written and verbal communication skills
- Hard-working
- Reliability
- Excellent computer skills
- Fast learner
- Previous reception experience is desirable
- Motor trade experience preferred but not essential
Hours – Monday to Friday 8:00am -17:30pm (30 Min Lunch) - NO WEEKENDS OR BANK HOLIDAYS
Holidays - 28 days annual leave (including bank holidays)
Job Types: Full-time, Permanent
Pay: £12.50-£14.50 per hour
Experience:
- Service Advisor: 2 years (preferred)
- Administrative: 2 years (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: SAHEY002
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