Senior Claims Adjuster - Property

What you’ll be doing

What will your essential responsibilities include?

• You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product specific claims in accordance with your agreed authority and the Claims Handler Guidelines.
• You will effectively control a portfolio of claims by ensuring that communications, new claims and notifications are dealt with in a timely manner.
• Supporting Underwriting and Actuarial teams and key stakeholders in connection with claim trends, marketing and business development.
• Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability.
• Assist Claims Manager with implementing strategy within the Claims team.
• Supporting the claims operations team to generate reports, monitor service level agreements (SLA’s) to ensure best practice and chase up information required to progress the claim.

You will report to Claims Manager – Property

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Advanced knowledge of North America Property Binder claims
• Understanding how the Claims function operates, including the lifecycle of the claim.
• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both XLC and the insured.
• Delivering prompt, fair, innovative and accurate claims service enhancing strong broker and client relationships.
• Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action.
• Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives.
• Builds a strong position in the management and resolution of Claims.
• Provides claim handling support/training to team members.
• Uses relevant data to gain buy-in and support in setting and implementing case strategy

What we offer

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

Who we are