Band 3
33 hour per week
Working hours:
Monday 07.45am - 15.00pm
Tuesday, Wednesday & Thursday 08.00am - 15.00pm
Friday 08.00am - 15.15pm
The post holder will provide a comprehensive and efficient secretarial and administrative service to the team. The postholder will provide an empathic and sensitive point of contact for patients/relatives/carers/GPs and other Health Care Professionals. The postholder will possess knowledge of secretarial practices, software programmes, understanding of medical terms and good organisational skills. The postholder will have a basic knowledge of work procedures, some of which will be non-routine.
To provide a complete confidential secretarial and administrative service for the Colorectal Nurse Specialist team in a timely manner adhering to Trust policies and procedures. To occasionally organise patient meetings, educational events, stoma Open Days or make travel arrangements.
To provide a point of contact for patients, relatives, General Practitioners, other Consultant/medical staff and departments and take appropriate action to ensure effective communication between members of the team. To use judgement and discretion in the urgency of reporting such information to senior colleagues. Some calls will be of a sensitive/distressing nature and the ability to act in a professional and sympathetic manner is essential.
To type from audio and clinic letters, general correspondence, result letters, discharge summaries, reports etc, requiring the use of medical terminology. Some documents may be of a complex or distressing nature. To record and distribute minutes from departmental meetings
To understand colorectal patient pathways and provide information and reassurance in a professional manner and deal with queries using judgement regarding when to refer to senior colleagues.
Able to prioritise workload in a timely manner and liaise with other health professionals in order to ensure relevant results or correspondence are available.
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
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