Support a Leading Wine Business Behind the Scenes
About Milton Sandford Wines
Milton Sandford Wines is a trusted name in fine wine, serving some of the most prestigious restaurants, hotels, and wine merchants across the South of England. With a strong heritage and a focus on exceptional service, we pride ourselves on supplying outstanding wines and building lasting partnerships in the on-trade sector.
Based in a remarkable underground complex of repurposed chalk wine cellars - formerly part of a 19th-century mining operation, later a parts factory during the war, and at one point a secret government bunker - our offices and warehouse offer a truly unique working environment. This atmospheric space not only provides naturally ideal conditions for wine storage but also makes Milton Sandford a fascinating place to work.
Now part of The Heritage Wine Company group, we are entering an exciting period of growth and investment. To support our expanding operations, we are looking for a detail-oriented and proactive Sales Support & Office Administrator to join our dedicated team.
About the Role
This is a vital, multi-functional position at the heart of our business operations. You will provide administrative support to the sales team, coordinate customer service, and ensure the smooth running of our back office. The role offers variety and the opportunity to make a tangible impact in a dynamic and growing company.
Reporting to the site Operations Manager, with dotted-line responsibility to the group Co-CEO, you’ll liaise across departments, manage systems and communications, and help ensure our customers receive seamless service from order to invoice.
Key Responsibilities
Sales & Customer Support
- Process customer orders accurately and efficiently.
- Maintain and update customer records and sales databases
- Prepare customer invoices, statements, and delivery notes.
- Handle inbound queries and ensure prompt, professional responses.
- Support the sales team with reporting, scheduling, and communication, including relaying key customer feedback.
- Contact selected customers for order requirements.
- Work closely with the sales team to support and update customer wine lists, and ensure that pricing and products align with our customers’ requirements and expectations.
Office Administration
- Manage incoming calls, emails, post, and stationery orders.
- Maintain internal calendars, employee records, and key shared documents.
- Upload and code purchase invoices and reconcile supplier accounts.
- Perform credit control tasks, including payment tracking, overdue reminders, and following up on outstanding balances from existing accounts when required.
- Liaise between departments to help keep operations running smoothly.
Key Objectives
- Ensure a high level of accuracy and organisation in all administrative processes.
- Contribute to excellent customer satisfaction through responsive communication.
- Enable the sales and operations teams to focus on growth and service.
What We Offer
- Competitive salary, commensurate with experience.
- Company pension scheme for your future security.
• Generous staff discount to enjoy our exceptional products.
• 20 days of holiday per year, plus statutory holidays.
• A supportive and collaborative team environment.
• Opportunities to learn more about wine and the industry.
Who We’re Looking For
You’re organised, proactive, and thrive on helping things run smoothly. You’re comfortable working with systems and spreadsheets, enjoy supporting others and take pride in doing things right. Previous experience in wine is a bonus - but not essential.
Essential Skills
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Attention to detail and accuracy.
- Ability to work independently and as part of a small, close-knit team.
- Customer service mindset and a professional telephone manner.
- Proven track record within sales administration or support roles.
Desirable attributes
- Experience with stock management or order processing systems, and basic accounting and bookkeeping functions.
- Familiarity with credit control or accounts administration.
- Interest and experience in wine or hospitality industries.
- Experience in supporting a sales or operations team.
Job Type: Full-time
Pay: £26,000.00-£35,981.61 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Language:
- English (required)
Work Location: In person
Application deadline: 01/08/2025
Reference ID: Sales Support and Office Administrator - Milton Sandford Wines
Expected start date: 04/08/2025
