About the role This role supports hardware and service sales by processing orders, managing quotes, and maintaining data in the CRM. It involves coordinating with sales, operations, and finance teams, ensuring compliance with company policies, and providing user support for the CRM. Strong CRM skills, multitasking, and attention to detail are essential.
Key Responsibilities will include:
- Sales & Hardware Orders Processing
- Processing incoming purchase orders via SLiM. Liaise with sales teams and/or operations and/or finance team regarding any arising issues
- Assist sales teams with raising new equipment quotes when issues/challenges arise
- Ensure all company policies relevant to Hardware purchases are enforced
- Assist with quote approvals
- Manage and optimise the maintenance of the CIF content
- Manage special and out of ordinary sales quotes
- Provide backup support for hardware Prices List maintenance
- Service sales
- Prepare service contract quotes as requested
- Maintain the SC quotes request process (Form.com)
- Update SLiM with acceptance dates, service contract data, customer details for licensing
- Process SC Pos
- Raise Work Orders in CRM for all and email to nominated Support team
- File and record Installation documentation in acc. with regulatory requirements
- CRM
- Focal point and primary support source for assistance to CRM users.
- Maintain/update User permissions
- Assist in project Voyager implementing Salesforce
Essential Skills and Experience:
- Proven work experience as a Sales Administrator/Customer Service
- Hands on experience with CRM software and MS Office
- Excellent organisational and multitasking skills
Desirable Skills and Experience:
- Salesforce
Report job
