Job Title: Restaurant Supervisor
Location: Boundary Outlet, Colne
Hours: 40 hours a week working 5 days out of 7
About Us:
Boundary Outlet is a premier shopping destination that also offers exceptional dining experiences. Our in-store restaurants are a key part of our customers’ journey, and we’re looking for an enthusiastic and experienced Restaurant Supervisor to lead and inspire the team to deliver outstanding service and quality.
Role Overview:
As Restaurant Supervisor, you’ll support the Restaurant in the day-to-day running of the restaurant, ensuring smooth service, exceptional food quality, and a welcoming environment. You’ll motivate the team, manage operations, and help create a memorable dining experience for every guest.
Key Responsibilities:
- Lead and support the front-of-house team during service, ensuring high standards of customer service.
- Assist with training, coaching, and developing team members to enhance their skills and performance.
- Oversee daily operations, including opening and closing procedures.
- Address customer queries, feedback, or complaints promptly and professionally.
- Monitor food and drink quality to ensure consistency and excellence.
- Support stock management, ordering, and minimising waste.
- Ensure compliance with health and safety, food hygiene, and company policies.
- Assist with rota management to ensure adequate staffing levels during busy periods.
What We’re Looking For:
- Previous experience in a supervisory role within a restaurant, café, or hospitality setting.
- Strong leadership and communication skills with the ability to motivate a team.
- Passion for delivering outstanding customer service and high-quality food.
- Organisational and problem-solving skills, with the ability to prioritise in a fast-paced environment.
- Knowledge of food hygiene and health and safety regulations (Level 2 Food Hygiene Certificate preferred).
- A proactive and hands-on approach to managing the restaurant.
The Perks:
- Company Pension Scheme
- Employee Assistance Programme
- Long Service Awards
- Store Discount
- Free Parking
- Social working hours (aligned to Retail Store opening times)
- Subsidisied Meals
- Learning & Development Training
