Receptionist

Receptionist – Yorkshire Spa Retreat

Role Specifics

Working on a Luxury Spa Retreat, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay. The successful candidate will be able to process and allocate bookings. Your responsibilities will include:

Customer Service

• Maximising return business through optimum customer satisfaction levels
• Working with the Cleaning Team and Maintenance Manager to ensure the accommodation is prepared to the highest standards
• Ensuring holiday makers experience 5-star check ins
• Dealing with any customer complaints in a professional and understanding manner, using initiative to resolve situations at the time and exceed satisfaction levels
• Maintaining a proactive attitude in promoting the park to all visitors
• Working with our Guest Experience Driver to ensure a 5-star service to our guests and Owners across our chauffeur service and Experience Days (including E-Bike Hire)
• To comply and work within the Company’s Health & Safety Policies
• Ensuring Company policies and procedures are followed

Reception

• Getting keys and check in packs prepared, including bookings for The Spa and The Dome Bar & Restaurant.
• Managing the holiday booking system and Owner Portal to ensure all holidays and booking requests are documented correctly
• Ensuring incoming telephone calls are answered promptly and efficiently
• The reception area is always presented to a 5-star standard
• Coordinating all hire fleet repair jobs, making sure they are dealt with efficiently and customers are communicated with regards to them

Essential Requirements

• Excellent organisational skills
• Excellent observation skills and attention to detail
• A friendly and approachable personality, including good communication skills relating to team and public alike
• Self-motivated and committed to delivering excellent service
• Ability to use own initiative and being proactive
• 5-star personal presentation
• Good knowledge on Microsoft Office including Excel and Word as well as the ability to learn new databases and booking systems
• Own transport

Desirable Requirements

• First Aid Qualification
• DBS Check
• Experience of Health and Safety Requirements
• Previous experience working in a Receptionist/Admin role

Other Information

• Contract Type: This is a part-time permanent position, on the receipt of successful references & completion of a 3-month probationary period.
• Hourly rate: £12.25 per hour
• Hours: This role is based on a 24 hour work week over 3 days. However, there is potential for this to increase to up to 32 hours per week over 4 days, depending on business demand and future growth. This will include working weekends
• Pension: auto enrolment workplace pension scheme
• Meal Breaks: unpaid 30 minutes
• Employee discount across the park including Food, Spa and Holidays
• On-site free parking
• Uniform provided
• Annual Holiday Entitlement – Calculated at 12.07% of hours worked
• Share of Service Charges and Gratuities monthly at the discretionary of the business

Job Types: Part-time, Permanent

Pay: £12.25 per hour

Expected hours: 24 – 32 per week

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme

Ability to commute/relocate:

• Nawton YO62 7SD: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person