Reception Facilities Assistant
London Office based
Fixed Term Contract until 12 December 2025
Full time, £32,254 per annum
The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibrant communities. We represent over 27,000 members worldwide, supporting them throughout their careers. We shape planning policy, raise professional standards, and are the only body in the UK to confer Chartered status to planners, the highest professional qualification.
This is an exciting opportunity to join a professional institute in an interesting and varied role.
Working in recently refurbished offices, you will support the Facilities Manager to ensure the smooth running of the RTPI’s London Office frequently being the first point of contact with staff and members’, providing a professional and helpful welcome and creating an important first impression of the RTPI.
This customer facing role, which is primarily based at the main reception desk, involves meeting and greeting, responding to enquiries by telephone and email, administration support, ensuring that the booking system is used effectively and efficiently, liaising with suppliers and contractors and other duties such as providing technical support and advice for meeting room users and assisting with building checks. You will also gain experience and a good understanding of the operations of various other departments such as membership and finance by providing administrative support during busy periods.
With experience of reception or administration work, you will have a customer-focused, pro-active approach along with good administration, organisation and IT skills. Experience of operating an electronic switchboard, knowledge of facilities or health and safety matters or experience in a membership role would be an advantage.
The RTPI has a positive, supportive and inclusive work environment that actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment that promotes equality, diversity, and inclusion.
Closing date: Midnight on Tuesday 2 September 2025
Interview dates: Thursday 11/Friday 12 September 2025
To apply, please submit a CV and covering letter that refers to the criteria in the person specification.
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