About Us:
At Zappie, we're not just a telecoms company; we're a dynamic force shaping the future of communication in the UK. As we strive to be at the pinnacle of the telecoms industry, providing exceptional service is at the heart of our mission. We are seeking a skilled and dedicated Project Manager to join our team, serving as the linchpin between our customers and successful project delivery. If you're ready to play a pivotal role in ensuring our projects exceed expectations, apply now and be part of our journey toward telecoms excellence.
Position Overview:
As a Project Manager at Zappie, you will take the lead in coordinating people and processes to ensure the flawless execution of projects. Serving as the primary point of contact for customers post-sale, you will be responsible for ensuring projects are delivered on time, within scope, and within budget. Your excellent communication skills, multitasking abilities, and problem-solving aptitude will be crucial in driving the success of our projects.
Key Responsibilities:
Project Coordination and Execution:
- Coordinate internal resources and third-party vendors for the flawless execution of projects.
- Ensure all projects are delivered on time, within scope, and within budget.
- Develop project scopes and objectives, involving relevant stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation.
- Develop detailed project plans to track progress.
- Utilise appropriate verification techniques to manage changes in project scope, schedule, and costs.
- Measure project performance using appropriate systems, tools, and techniques.
Stakeholder Management:
- Report and escalate to management as needed.
- Manage relationships with clients and all stakeholders.
- Perform risk management to minimise project risks.
- Establish and maintain relationships with third parties/vendors.
Documentation and Communication:
- Create and maintain comprehensive project documentation.
General Responsibilities:
- Maintain strict confidentiality when handling customer and company data.
- Communicate clearly and professionally with internal and external stakeholders.
- Stay organised and prioritise tasks to meet deadlines, providing a seamless customer experience.
- Continuously seek ways to streamline processes and improve the overall customer experience.
Qualifications, Skills and Experience:
- Strong leadership and people management skills.
- Excellent communication, coaching, and interpersonal skills.
- Analytical mindset with the ability to leverage data for decision-making.
- Knowledge of telemarketing best practices and compliance requirements.
- Minimum of 2 years of experience in the telecoms or tech industry.
Perks at Zappie:
- Performance bonuses and Profit Sharing scheme.
- Company incentives and events including trips abroad (Iceland, Vegas, Ibiza).
- Wellness programs.
- Excellent career progression opportunities.
- Starbucks card & Love2Shop vouchers.
- Refer-a-friend scheme.
- Discounted broadband and mobile SIM plans.
- Generous annual leave, plus your birthday off each year.
Remuneration Package:
- £25,000-£30,000 DOE
Ready to be the driving force behind successful project delivery at Zappie? Apply now and be part of our innovative and growing team!
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Employee discount
- Health & wellbeing programme
- Profit sharing
Experience:
- Telecommunication: 2 years (required)
Work Location: In person
Reference ID: Project coordinator
