Product Delivery Coordinator

Company Description

Informa Connect

At Informa Connect, we are a FTSE 100 global business with a network of trusted brands in specialist markets across more than 30 countries. We deliver outstanding digital content and some of the most exciting live events and on demand experiences for business and professionals who expect the very best. Our purpose is to connect our customers to information and people that help them know more, do more and be more and we run around 800 events a year - creating digital content and training for professionals in Finance, Biotech & Pharma, and specialist markets, including marketing and pop culture.

Home to over 1,000 colleagues globally you can count on the support of our international, inclusive community of fantastic people and Life at Informa means you’ll get the freedom and flexibility to bring your ideas to life, doing work that makes a real impact and positive difference. In a company with such a broad reach you’ll get lots of opportunities to grow.

Whether it’s Third Fridays, when all of us get to take time away from the day job for learning and cultural activities or Innovation Challenges that give everyone the freedom to share and apply their ideas to our deep commitment to diversity and inclusion through our More Minds, More Voices, More Experiences programme – discover Informa Connect and you’ll see we’re here to champion you.

Make the connection with Informa Connect and start your future today.

Job Description

This role is base in our London office.

Lead Insights is the Informa in-house data platform that delivers leads to our event and digital sponsors and exhibitors. It is one of the key commercial strategies for the business in 2025 and the success of the product relies on the fast, accurate delivery of thousands of customer dashboards across over 130 events. In this role you will work closely with event and digital delivery teams, sales teams, and customers to ensure smooth fulfilment. The ideal candidate would be a great communicator with excellent attention to detail and organisational skills.

Primary Responsibilities

Product Delivery

• Work with event teams to manage the delivery of client dashboards in a timely, efficient manner.
• Project manage delivery for each event, following the clearly defined process.
• Support customers and sales and delivery teams onsite at events.
• Track and manage the data flow from a number of different sources and platforms to the final product, ensuring completeness, accuracy and speed.
• Work closely with the product data team to identify issues impacting data accuracy and efficiency – then collaborate with event teams to improve process.
• Identify and execute solutions (permanent and temporary) to clear obstacles toward meeting client expectations.
• Help drive optimisations in the process, making recommendations to senior stakeholders and the wider teams.

Customer Success

• Engage with customers via email and conference calls, and onsite at events to address inquiries and gather feedback.
• Create collateral and training materials, and lead training sessions for customers to maximise the commercial value of the product and ensure the success.
• Resolve client access issues or general customer service support required for the product.

Internal Success

• Act as a point of contact within the business for the product and handle discussions and questions confidently.
• Create collateral and training materials, and lead training sessions for sales and delivery teams to support understanding and ensure the success of the product.
• Advocate for the product to ensure the business is both knowledgeable and excited by it.
• Track success through key metrics and understand the impact of process changes on those metrics.

Qualifications

• Confident when communicating with diverse teams, senior stakeholders and customers.
• A relationship builder who will partner with colleagues around the world.
• Highly organised and process driven with an attention to detail.
• Strong time management and prioritisation skills.
• Confident in delivering clear, valuable training sessions.
• 1-3 years’ experience in a product delivery, fulfilment or customer success role desirable but not essential.
• Knowledge of data operations and/or platforms a plus.
• Experience with MS Excel

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 16 Informa PLC | informa.com Information Classification: General
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.