Porsche Reservations Advisor

About the role

An exciting opportunity has arisen for a Porsche Reservations Advisor to work in our Customer Contact Centre within the Specialist division.

The role will be situated primarily at our office within Porsche Centre Leicester with the potential for the opportunity for home working once your training has been completed.

Our contact centre team is responsible for handling numerous customer queries relating to repair work and servicing of our Porsche vehicles.

Every query must be handled with care and precision; together with being able to achieve set performance targets and productivity levels that are required within a Contact Centre environment.

The ability to work alongside and build relationships with our retailer teams is a must in order to maintain the high levels of service that we pride ourselves on.

This is a fulltime position- 37.5 hours a week on a rota basis with shift patterns of 8:00-16:30 and 9:30-18:00 Monday to Friday. You will also be required to work 1 in 4 Saturdays working from home 8:30-12:30.

About you

Previous experience within a Contact Centre environment is not essential as full training will be provided.

We are looking for someone who is committed to providing excellent service to our customers who have high expectations.

You should be able to work well under pressure in a very busy and ever-changing environment and be adaptable to business requirements.

You must have a positive outlook and a solid track record in terms of reliability and attendance.

When applying for this role please consider that we require candidates to have obtained GCSE grade A*-C/9-4 or Functional Skills Level 2 (or equivalent) in the following subjects, English, Maths and 1 other subject as a threshold level of qualification.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.