Job Description
The People Services Specialist delivers an excellent customer service to both our internal customers (colleagues), our People team colleagues, and our external partners for all aspects of the people life cycle. The role will work with the People Services Manager to deliver a value-add service, partnering with the People team to ensure the delivery of a seamless colleague experience for our colleagues globally.
This role will work 3 days a week in the Newcastle office and 2 from home.
Key Responsibilities
Acting as first point of contact, action colleague queries using appropriate methods (ServiceNow, Live Chat, and Teams) to reach the best solution. This includes transferring queries to the appropriate teams or actioning queries as required.
Work with external partners to action requests.
Act as custodians of colleague data, keeping data clean by ensuring the HRIS is up to date.
Work collaboratively with Payroll to ensure the required changes and inputs, leading to a smooth monthly pay run.
Offer basic advice and guidance to colleagues and line management on a range of colleague issues using company policies and procedures.
Adopt a continuous improvement mindset.
Partner with Talent Acquisition to deliver a high quality candidate to colleague onboarding experience.
Use commercial awareness and business understanding to offer pragmatic and appropriate solutions based on the needs of the business.
Skills, know-how and experience:
Excellent planning and organising skills and able to work in a fast paced environment, prioritising effectively.
Experience in the fundamentals of HR practice would be advantageous.
Excellent communication skills with the ability to adapt communication style to the audience.
Ability to develop and maintain effective working relationships at any level by building trust and delivering a customer service that is acknowledged as high quality.
Able to troubleshoot queries using a range of sources of information to resolve.
Excellent attention to detail with the confidence to challenge errors and action accordingly.
Your benefits (Only Applicable for UK Based Roles)
Benefits video – https://youtu.be/TCMtTYUUiuU
Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
25 days of paid annual leave with the option to buy up to another 5 days
Paid 5 days yearly to volunteer through our Sage Foundation
Enhanced parental leave
Comprehensive health, dental, and vision coverage
Work away scheme for up to 10 weeks a year
Access to various helpful memberships for finances, health and wellbeing
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