Access, IIF, ARRS projects and Extended Access). Operational Management Oversee day-to-day operations of PCN services ensuring delivery is efficient, high quality, and patient-centred. Convene and lead PCN meetings (e.g., board meetings, management team), prepare agendas, and ensure timely documentation. Liaise with practices and external partners on collaborative projects and service development initiatives.
Develop and implement policies, procedures, and SOPs across the network. Financial Oversight Line manage and work in partnership with the PCN Finance Manager to ensure accurate monitoring, reporting, and strategic use of funds. Coordinate regular PCN income payments and ensure adherence to budget and contract requirements. Organise procurement processes and ensure value for money in all expenditures.
Workforce & HR Management Support the recruitment, induction, training, and ongoing development of PCN staff, including ARRS roles. Monitor mandatory training compliance and workforce capacity planning. Develop HR processes in collaboration with Practice Managers and support positive staff engagement. Act as a point of contact for HR matters, appraisals, performance management, and staff wellbeing.
Governance, Compliance & Risk Ensure PCN compliance with GDPR, FOI, Health & Safety, CQC standards, and national NHS guidance. Manage PCN Limited company and deliver TUPE of PCN Staff based in PCN Practices. Maintain an up-to-date risk register and lead on mitigation planning and issue resolution. Oversee quality assurance processes including audits, SEAs, and performance reviews.
Develop and maintain policies relating to clinical governance, infection control, safeguarding, and data protection. Data Management & Reporting Ensure accurate collection, validation, and reporting of data to ICB, NHSE, and other stakeholders. Use data to support decision-making, evaluate service impact, and inform strategic planning. Work with HR portals Systmone, and other digital systems to enable efficient information flow across practices.
Digital Transformation Collaborate with digital leads from PCN and practices to design and deliver a PCN-wide digital transformation plan. Support initiatives such as online access, digital inclusion, and patient communication via digital platforms and social media. Liaise with ICB and NHS IT teams to secure funding, upgrades, and system improvements. Education & Workforce Development Act as PCN Education Lead: coordinate shared teaching, training sessions, and collaborative learning opportunities.
Support learners and educators, collate feedback, and liaise with Training Hubs and HEIs. Produce an annual PCN education quality report for NHSE and ensure CPD opportunities for all staff. Business Development & Innovation Identify new funding streams, contracts, or partnership opportunities that support PCN sustainability and growth. Lead on bid writing, project planning, and delivery of innovative services to improve patient outcomes and reduce inequalities.
Communication & Stakeholder Engagement Act as the central liaison between practices, external partners, and community organisations. Ensure clear and timely communication of strategic updates, changes, and learning across the PCN. Promote the PCNs vision and values through internal and external engagement.
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