Payment Operations Specialist - London

FDM is a global business and technology consultancy seeking a Payment Service Provider Operations Specialist to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role that will be based in London.

Our client is seeking a talented Payment Service Provider Operations (PSP) Specialist with at least 5 years’ experience to join their dynamic team. The PSP Operations Specialist is responsible for understanding and managing the technical payment ecosystem of their key merchant relationships and the various parties involved. The role holder is accountable for supporting the PSP operational relationship for their global clients by providing excellent client management and technical support for resolving issues uncovered.

The ideal candidate has a technical mindset, extended product knowledge, is customer centric, and can lead technical acceptance remediation projects.

Responsibilities

• Manage the operational relationships with key Payment Services Providers (PSPs) parties within International Markets
• Understand the payment ecosystem from merchant to PSP to acquirer for key priority industry verticals, such as travel, hospitality and F&B Internal
• Support the adoption of network policy to support the delivery of the PSP strategy
• Work closely with the internal business partners, other client servicing teams and stakeholders, including senior leadership
• Actively manages and escalate risk and customer-impacting issues within the day-to-day role to management
• Create and manage the ecosystem maps for the key PSP entities
• Provide inputs to the portal development and network policy updates to optimise the PSP operational relationships
• Disciplined on effective project, operations and relationship management and can manage different stakeholders, including Cross-Functional & Leadership teams
• Works with vendors and external partners to ensure delivery of the best quality services
• Leverage knowledge in international payment network systems, technical and operational knowledge in authorisation and clearing/settlement processes will be strongly desirable
• Proactively find gaps in the acceptance ecosystem by analysing data is accountable for any remediation plans
• Support the day-to-day client interactions including handling escalated operational queries, liaising with internal and customer technical support teams to resolve issues
• Manages technical communications with client’s technical team, project team, client servicing teams and senior executives

Requirements

• Minimum of 5 years’ experience in modern Payment Technology, Payment Gateways, Payment Service Provider or similar payment ecosystems from an operational perspective
• Bachelor's Degree in Business Administration and Management, Engineering, Information Technology, or related fields or equivalent experience
• Good knowledge of MS office package e.g. PowerPoint, Excel, Word, etc
• Experience in drafting and delivering presentations to peers and senior management
• Natural relationship builder, able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave, work-place pension and BAYE share scheme

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.