About The Role
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We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Surgical Centre, Gillingham. As the first point of contact in our patient pathway, you’ll play a vital role in ensuring a smooth, efficient and supportive experience for every patient — from referral through to treatment. This is a role where your attention to detail and organisational skills will truly make a difference to patient care and outcomes.
What you'll be doing
As a key member of our administration team, you will:
- Manage patient referrals, pre-assessment and clinic bookings, ensuring all information is accurate and complete.
- Liaise with GPs, consultants, and patients to coordinate appointments and arrange transport or translation services where required.
- Provide a professional, compassionate, and courteous service to patients, whether over the phone or face-to-face.
- Handle patient and clinical queries efficiently, ensuring confidentiality and sensitivity at all times.
- Update and maintain patient records on our systems, ensuring accuracy and compliance with data protection.
- Support clinical teams by processing clinic outcomes, booking follow-up appointments, and ensuring smooth scheduling of surgical procedures.
- Play a proactive role in helping the team meet targets and maintain excellent service delivery standards.
What we’ll look for in you
As an experienced administrator with strong IT skills (Word, Excel, and data entry), you will also be:
- A confident communicator with excellent interpersonal skills and a natural ability to put patients at ease.
- Highly organised, with the ability to manage competing priorities and work effectively under pressure.
- A true team player who can also work independently with minimal supervision.
- Flexible, positive and committed to delivering high-quality patient care.
- Previous experience in a healthcare setting or an understanding of medical administration would be an advantage, but not essential.
What you can expect in return;
- A salary of £24,249 per annum
- Working 37.5 hours a week
- An extensive range of wellbeing and lifestyle benefits
- 25 days annual leave (increasing with service) plus bank holidays
- The support you need to grow in your role
To apply for the role, click on the link below. If you have any questions, contact [email protected] in our friendly resourcing team.
Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date – for that reason it is encouraged that you do not delay in your application.
Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK.
