Join Our Team: Patient Coordinator at Archway Dental
Position: Patient Coordinator
Location: Archway Dental: Kelly Bray/Callington
Full Time - 39.75 hours per week
Reports To: General Manager
About Archway Dental:
At Archway Dental, we are committed to delivering dental care of the highest caliber, emphasizing customer intimacy and exceptional patient experiences. Archway is not just a workplace; it's a place where our team members make a profound impact on the lives of our patients every day.
Job Overview:
We are seeking a dedicated Patient Coordinator to join our vibrant sales team. In this role, you will be the heart and soul of Archway, ensuring that every patient interaction is delivered with warmth, attention, and care. Your responsibilities will go beyond routine administrative and sales tasks, embodying our commitment to creating a welcoming and nurturing environment for all our patients. Greet all patients with warmth and positivity, making every visit feel special
Core Responsibilities:
- Greet all patients with a smile, warmth and positivity, making every visit feel special.
- Front of House Maintenance: Keep our waiting area pristine and inviting, ensuring all amenities reflect our dedication to patient comfort and environmental responsibility.
- Administrative Excellence: Manage financial transactions with precision, optimize patient flow through effective diary management, and engage proactively with patients to ensure they feel valued and cared for.
- Patient Membership Management: Maintain accurate records of patient memberships and efficiently manage patient referrals, enhancing our care continuity.
- Target Achievement and Reporting: Meet weekly performance targets, contributing to clinical operations and patient satisfaction, and report on your successes and areas for improvement.
- Social and Environmental Impact: Champion our initiatives for community health and sustainability, ensuring these values are evident to our patients and team.
- Elevating Patient Experience: Develop and refine strategies to deepen patient relationships, collect feedback, and continuously improve our service offerings.
Qualifications:
- Experience in customer service, sales or front office management, ideally within a healthcare environment.
- Exceptional organizational and administrative skills, with a flair for interpersonal communication.
- Professional demeanor and a demonstrated passion for elevating customer experience and patient care.
- Proficiency in using Microsoft Office products and patient management software.
Expectations:
- Uphold the highest standards of cleanliness, bearing and organization.
- Engage with each patient in a proactive and compassionate manner, personalizing their experience to exceed expectations.
- Demonstrate meticulous attention to detail in all administrative tasks.
Performance Measurement:
- Your effectiveness in creating a welcoming environment.
- Your efficiency and accuracy in managing patient needs and administrative responsibilities.
- Your success in meeting defined targets and contributing to the overall patient experience.
**Important Consideration:**
Before applying, please ensure that you are fully committed to upholding our high standards of patient care, environmental responsibility, and community engagement. If these core values and expectations do not align with your professional philosophy or approach, this position may not be the right fit for you.
Why Join Archway Dental?
Joining Archway Dental means becoming part of a dedicated team that values professional growth and is passionate about making a tangible difference in our patients' lives. Your role as a Patient Coordinator is vital to weaving a fabric of warmth and care throughout Archway, ensuring that each patient's visit is not only satisfactory but genuinely delightful.
Apply Now!
If you are passionate about making a difference and eager to contribute to a team that goes above and beyond for its patients, Archway Dental is the place for you. We look forward to welcoming you to our team, where together, we will redefine dental care through exceptional service and genuine patient relationships.
To Apply:
Please submit your resume and a cover letter outlining your suitability for the role to our General Manager Tanya Wallis. We are excited to hear how you can contribute to our team at Archway Dental!
Interviews will be conducted mid July
Job Type: Full-time
Pay: From £26,064.87 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- CALLINGTON: reliably commute or plan to relocate before starting work (required)
Experience:
- Medical Receptionist: 1 year (preferred)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
