We are looking to recruit a Full Time Hotel Front Desk Receptionist to join the Langham Hotel Family.
Please only apply for this position if you have previous 'Hotel Experience on the Front Desk’ for up to 2 years. We will only consider applicants who have previously worked in this role at a HOTEL with minimum 50 bedrooms.
Reporting to our Front Office Manager you will form an integral part of the customers journey and the Langham hotel team.
The ideal candidate will have a passion for providing customer service excellence and possess efficient communication skills and administration etiquette. Previous experience working with the following PMS is an advantage but full training will be provided: Guestline, Newbridge, Res-Diary, MS Office, Canva and General computer knowledge will be essential to this role.
Your main responsibilities will be, but are not limited to:
· Providing ALL guests with a warm friendly welcome, good communication and efficient service throughout their stay and a fond farewell on departure.
· Answering phone calls in a friendly professional manner, taking responsibility and communicating with other departments and guests.
· Receiving telephone & online reservations and inputting these into our Property Management System.
. Working with Online Travel Agent Extranets and Channel Manager.
· Flexibility in response to a wide range of internal and external requests.
· The action of daily arrivals and departures, including groups.
· Responding daily to emails and messages in a friendly professional manner
· The production of daily communication reports.
· Execution of daily shift and banking procedures.
· The adherence to all Health & Safety and Fire departmental procedures.
We aim to respond to all applications within 7-14 days of receipt - however if you have not heard from us please assume you have been unsuccessful on this occasion.
Job Type: Full-time
Pay: Up to £12.82 per hour
Additional pay:
- Tips
Benefits:
- Discounted or free food
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: HOTEL RECEPTIONIST
