We are looking for someone enthusiastic and motivated to join our Parts department at Toyota Norwich as a Parts Advisor.
- Salary: £27,300 + performance bonus
- Exciting benefit package!
About the role:
The role involves understanding customers’ requirements to guide them towards the product that best suits their needs, providing quotes and availability of stock and accessories, through to ordering parts, monitoring and maintaining stock levels, and completing any relevant admin and claims processes.
Key job areas of the Parts Advisor role:
- Provide customer service in the way of quotes of prices and availability of parts stock and accessories, as well as guiding them towards the product that best suits their needs.
- Encourage sale of genuine parts and accessories where possible.
- Maintain stock levels.
- Liaise with Customer Consultant and Workshop teams to order parts for workshop jobs.
- Work as part of the dealership team.
What we’re looking for in a Parts Advisor:
- Previous experience in automotive parts is preferrable.
- Strong communication and negotiation skills.
- Ability to build rapport and deliver a personalised customer experience.
- Self-motivated with a proactive and results-driven approach.
- Comfortable using digital tools and systems.
- Team player with a positive and adaptable attitude.
The exciting SLM benefits we offer our Parts Advisors:
- Health care
- Mental and physical health support provided by BEN
- Additional holiday for extended service
- Birthday off
- Retail offers and vouchers
- Eligibility to join our car scheme (after a qualifying period)
- Free MOT for employees
- Discounted aftersales, service, repairs and parts
- Company pension scheme
Toyota Norwich is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia. SLM Group are an Equal Opportunity Employer, who aim to continuously improve our diverse and inclusive workforce to ensure every employee feels valued.
Job Types: Full-time, Permanent
Pay: £27,300.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Health & wellbeing programme
- Store discount
Experience:
- automotive parts: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
