Support the Operations Manager in implementing practice policies, procedures, and service improvements. Oversee day-to-day staffing, including rota management, shift cover, and workload allocation. Monitor and maintain standards for telephone answering, appointment booking, and patient communications. Assist with staff induction, training, and performance monitoring.
Resolve complaints and service issues at first contact where possible, escalating when required. Support operational projects, audits, and reporting as directed by the Operations Manager. Ensure confidentiality and compliance with data protection and safeguarding policies
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