Duties and Responsibilities: Operational Lead Oversee day to day operations and lead the Dispensary team on the ground. Improve organisational processes where necessary (KPI measured in Rx turnaround time, optimum is 3 days) Work to improve quality, productivity and efficiency (KPI measured in Rx turnaround time, optimum is 3 days) Manage the Titan system ensuring it is used to maximum effect. (KPI measured in items dispensed per staff hr) Oversee the vending machine ensuring it is used effectively. Work to maintain and increase numbers using the vending machine.
(KPI measured in items dispensed per week via the machine and patient feedback via annual survey [to be co-ordinated by postholder]). Streamline dispensing processes (KPI measured in Rx turnaround time, optimum is 3 days) Ensure that the Dispensary area is kept in a tidy and orderly fashion ensuring optimum workflow and efficiency of work processes. Clinical & Regulatory Compliance Ensure all dispensing activities comply with NHS, DSQS and CQC standards. Support clinical governance & DSQS by updating, implementing and monitoring standard operating procedures (SOPs).
Work closely with GPs, pharmacists, and clinical staff to support safe prescribing and dispensing practices. Shared responsibility with Dispensary Finance & Profitability Lead and Clinical Pharmacist for successful and timely completion of DSQS annual submission. (KPI measured by DSQS submission feedback & payment). Team Leadership and Development Lead and motivate the team (KPI measured by feedback in team appraisals) Provide supervision, mentorship, and performance management of dispensary staff.
Coordinate training and development activities to maintain a skilled and compliant workforce. Foster a positive and collaborative working environment. Prepare, oversee and monitor staff rota schedule ensuring staff follow and meet allocated workstations and work targets (KPI measured in oversight of rota & review of Titan work productivity reports) Develop the team to reach their full potential (KPI measured by feedback in team appraisals) Work with the Assistant Manager/Operations Manager in all staff matters including but not limited to staff recruitment, staff training and appraisals. Patient care and services Promote a high standard of patient service, including timely dispensing and clear communication.(KPI measured by patient feedback & patient complaint numbers) Handle patient queries and complaints professionally and empathetically.
Ensure confidentiality and data protection protocols are always followed.
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