Full-time: Office-based (minimum 30 hours) Monday-Friday
Location: Shifnal
At Spotlight Accounting, we’re on a mission to help business owners get clarity and control so they can reach their goals with confidence. We’re proud to be a forward-thinking firm that cares deeply — about our clients, our team, and the way we work together.
We’re now looking for an Operations and Client Success Coordinator to join our team. This isn’t your typical admin role. It’s about supporting our people, streamlining how we work, and ultimately helping us deliver a better, faster service to clients who rely on us.
What you’ll be doing
You’ll be the glue between our production team and the people we serve. The work is varied and full of impact:
- Client Coordination: Chase client info, track progress, and help keep work moving
- Workflow Oversight: Create KPI and workflow reports to give visibility across the practice
- System Projects: Lead the implementation of a new client management system and support our move into AI-based tools and automation
- HR & H&S Admin: Liaise with consultants to keep policies, software, and documentation up to date
- Building Maintenance: Look after utility bills and meter readings and ensure fire alarms and emergency lighting is checked weekly
- Client Comms: Send reminders about tax payments, handle basic HMRC calls
- Debt Chasing: Support our credit control by following up on overdue invoices
- Marketing Support: Maintain email lists, send mail merges, support events, and post on social media
- PA Support: Maintain and manage calendars, monitor emails, schedule meetings and appointments and coordinate travel and accommodation for the Director
- Office Admin: Keep the supplies flowing and make sure the team has what they need to deliver
You’ll love this role if you:
- Enjoy variety and taking ownership of your work
- Have experience in a finance or accountancy environment
- Are confident with tech and systems — and keen to learn more
- Like working across teams and talking to people
- Care about the details and believe that how we work matters
What we’re looking for:
- Strong computer literacy and confidence using new systems
- A genuine interest in improving how things work
- Ability to work on your own initiative and manage multiple tasks
- A good understanding of confidentiality and data handling
- Experience in HR or project coordination is a bonus
What it’s like to work here:
We’re a team that believes in doing the right thing — for each other and for our clients. Our values shape everything we do:
✅ Teamwork
✅ Growth through learning
✅ Empathy
✅ Ownership
✅ Ethical decisions
We support our team with training, flexible working options, and a culture that values ideas, not just job titles. You’ll be supported by a great group of people who genuinely want you to succeed.
“Working for Spotlight has allowed me to develop in my role and on a personal level. It allows me flexibility and balance between home and work life whilst also allowing me to progress in my career. It has also allowed me to build good relationships with Carrie, the team, and the clients to provide support and carry out my role to the best of my ability.” – Claire Bailey
Job Types: Full-time, Permanent
Pay: £24,000.00-£30,000.00 per year
Benefits:
- Flexitime
Application question(s):
- 1. Your Experience
a) What interests you about this role at Spotlight Accounting?
b) What experience do you have in admin, operations, or project coordination roles?
c) Have you worked in an accountancy or finance-related environment before? If so, tell us a bit about it.
d) Tell us about a system or process you helped improve. What did you do and what was the result?
- 2. Your Skills & Style
a) What tools or systems are you comfortable using (e.g. project management tools, CRM systems, spreadsheets)?
b) How do you stay organised when managing multiple priorities or deadlines?
c) Can you give an example of how you’ve taken ownership of a task or project at work?
d) How would your current or past colleagues describe your working style?
- 3. Client & Team Impact
a) Describe a time when your support made a noticeable difference to a client or team member.
b) How do you handle situations where someone is slow to respond or misses a deadline?
c) What does ‘client success’ mean to you?
- 4. Values & Fit
Our core values are: Teamwork, Growth through Learning, Empathy, Ownership, and Ethical decision-making.
a) Which of these values resonates with you most, and why?
b) Share a time when you had to make a values-based decision at work.
c) What kind of working environment helps you do your best work?
- 5. Practical Bits
a) Are you available to work from our office for a minimum of 30 hours per week?
b) Do you have any commitments that might affect your availability or start date?
c) What are your salary expectations for this role?
Work Location: In person
