Courtyard by Marriott, London Heathrow, managed by Legacy hotels & Resorts boosts 244 bedrooms, 10 M&E rooms and 3 busy restaurants with rooftop dining, offering show stopping views over London Heathrow airports runway. We have an exciting opportunity for a night auditor to join the front desk team.
Job Role Summery
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.
What's in it for you
- Travel perks and benefits at over 9000 hotels worldwide
- Discounted food & drink in our restaurants and bars
- Discount for your friends and family
- Recognition and rewards
- Growth opportunities with Marriott's Become Programme
- Company social events
To Be successful in this role you should
- Understands the impact of your job would play on the overall guest experience.
- Is a team player, but can work independently?
- Takes pride in delivering sophisticated, personalised customer service.
- Is a great communicator.
- Able to work throughout the night, standing for long periods of times
At Courtyard, we’re passionate about better serving the needs of travellers everywhere. It’s what inspired us to create the first hotel designed specifically for business travellers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Type: Full-time
Pay: £26,347.00 per year
Experience:
- Night Auditor: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
