We are looking for a National Account Coordinator to be responsible for owning the health of REFY’s global accounts. This role is particularly appealing to those who have had a buying, merchandising, or project management role.
You will provide key support to the National Account Manager in developing key accounts. Responsibilities include account management, driving our sales/stock position in-store, developing key relationships, managing full end-to-end product launches for a retailer, complete regular e-comm page reviews, managing internal stakeholders and owning account administration.
You’ll be an excellent communicator and well organised. You’ll love working cross-functionally with multiple teams including operations, marketing and Demand planning. Being able to get to grips with external and internal stakeholders, driving sales, developing relationships quickly and influencing the right teams at the right time will be key!
You must be able to think both strategically to hit the long term goals of the business and also tactically to affect change on a weekly basis. The ideal candidate will have 1-2 years’ experience in a Retail or beauty business and be familiar with account management.
KEY RESPONSIBILITIES
- Compiling analysis for trade meeting, accurately recognising patterns in data & telling a clear story using analysis provided
- Ownership of all internal reporting (FC tracker, process flow documentation, keeping JBP up to date with figures
- Regular RRP analysis on retailers to ensure right price
- Key administrative support for the department
- Build strong internal and external relationships with stakeholders - making responsibilities known and creating mutually beneficial relationships
- Coordinating weekly stock meeting with logistics to liaise on stock availability and PO updates internally
- Responsible for full visibility on wholesale B2B dispatch orders, communicating any amends needed
- Push to increase orders where relevant, tracking accumulated dispatch and ensuring this is not missed
- Responsible for end to end product set-up with retailers
- Ownership of buyers sample tracking working with product development on ETAs
- Meet weekly with National Account Manager to discuss retail support, and general retail performance - 1-2-1 meetings weekly to align on personal & department priorities for week & month view
- Coordinate GWP / Beauty box inclusion process with sign off from National Account Manager
- Conducting audits & keeping track of competitor activity/launches, pricing and promotional offers
- Support with the execution of promotions/initiatives to plan with the retailer
- Develop a strong relationship with retailers, providing them with reliable + timely support
SKILLS, KNOWLEDGE AND EXPERTISE
- 1-2+ years experience in a retail business, ideally beauty
- Extremely competent with Microsoft Excel and analytics
- Clear evidence of experience working across multiple teams
- Commercially minded
- General understanding of the beauty retail landscape with an eagerness and drive to learn more
- An interest in beauty & desire to keep up with new developments in the field
- Must be flexible and determined - possessing the ability to handle a multitude of projects and the willingness to put in the time necessary for success
- Excellent team player
- Excellent communication skills
- Resilient and flexible – clear ability to adapt to a dynamic business and market demands, overcoming challenge, always trouble shooting and driving success in an innovative way
- You uphold positivity for others and bounce back when faced with obstacles
BENEFITS
- 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5)
- Extra Holidays: Option to buy up to 5 additional days.
- Community First Day: A day to support a cause you love.
- Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- EV Scheme: Drive electric with salary sacrifice options.
- Financial Coaching: Guidance to boost your money mindset.
- Flexible Religious Holidays: Flexibility to honour days that matter to you.
- Flexible Working: Flexi start and finish times with the option to work one day per week from home.
- REFY Product Perks: Annual allowance + exclusive discounts.
- Regular Social Events: Team-Building days and seasonal parties.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.
ABOUT REFY
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.
Community First: We prioritise community and collaboration.
Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.
Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.
Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
Department
Commercial
Employment Type
Full Time
Location
Manchester
Workplace type
Onsite
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