Job Summary
The multi property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IT) objectives. The multi property systems manager, reporting to the Regional Director IT UK Ireland & Nordics, is responsible for assisting hotel management with technology implementation, and maintenance. Provides support as part of our defined support plan and establishes/participates in appropriate coverage for support of systems 24 hours a day, 7 days a week. They are responsible for ensuring hotel-based technology is installed to Marriott required standards and to maintain security compliance. The multi property systems manager interfaces with vendors, Marriott Service Desk, and hotel Associates. The multi property systems manager directly manages multi property field technician(s). The role requires the multi property systems manager to be on property each working day. No hybrid working will be available.
SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE
Scope
- Number of Properties 3-14
- Number of Rooms 1,500-3,000
- Number of FTE Associates 1-3
- Interacts with various levels within the organization and key vendors.
Business Context
Hotel technology compliance with appropriate Marriott International Policy and Information Security Manual. Makes recommendations on practises and processes in line with deployed SOPs.
- Maintains Inventory of applications and hardware
- Hotel Liaison for information technology vendors providing support and services.
- Provides escalation support for out of SLA issues for 3rd party vendors.
- Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process.
- Reinforces communication to property management relating to IT policies / projects / issues and plans.
- Provides status reports to property management teams as requested.
- Assist in managing technology/asset life cycle for each property.
- Assists in the management and implementation of property systems upgrades.
- Manages Active Directory environment for each property
- Provides end user support to hotel associates as defined by support processes.
- Installs new devices using Marriott deployment tools and imaging software.
- Moves/adds/changes for PCs/peripherals, migrating/restoring data when necessary.
- Creates and maintains a secure and clean computer room.
- Deployment and maintenance of servers both physical and virtual.
- Applies security and operating systems patches as directed by corporate and divisional technical leads.
- Helps create and assists in execution of IT related disaster recovery plans.
- Requires onsite presence in hotels every day.
- Participates in the Out of Hours escalation rota, as necessary.
Candidate Profile
Experience
- 1-3 years IT management experience gained in the hospitality industry
- Good problem-solving skills.
- Hotel operations experience and demonstrated hospitality management skills.
- Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems, and the Company internal applications (MARSHA, Opera, Sales & Catering, etc.)
Personal Attributes and Competencies
- Relationship builder; networker
- Collaborative; team player
- Engages in fixing the problem.
- Analytical; makes decisions using data.
- Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
- Demonstrated skills in troubleshooting and resolving problems around PCs, operating systems, servers, peripherals, etc.
Education or Certification
- Bachelor’s degree required or equivalent work experience.
Technical Expertise (Learning and Applying Personal Expertise)
The following are specific responsibilities and contributions critical to the successful performance of the position:
Technical Skills/Computer:
- Appropriate knowledge of Marriott’s EMEA continent standard applications and supporting infrastructure.
- Understanding and working knowledge of Marriott’s IT policies and processes.
- Good understanding and skills of Marriott International’s standard office automation applications.
Technical Skills/Other:
- In-Depth knowledge of Service Now
- Opera Property Management Systems
- Simphony and InfraSys Point of Sale
- Opera/Sales & Catering
- In Depth knowledge of IT operating standards
- In Depth knowledge of VMWare
- Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc.
- Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers.
- Systems Support
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
