Location: Our office is based in Accrington (BB5 0EY).
Hours: 12 hours per week (occasional evenings and weekends)
Salary: £26,980.02 (pro rata for 12 hours = £8633.61)
Annual Leave: 25 days plus 8 bank holidays (pro rata)
Job Pack: https://spring-projects.co.uk/join-our-team/
Job Description: As the Membership Coordinator, you will be responsible for the coordination andadministration of memberships to our Meet N Match friendship and dating agency. You willbe a key contact for members, providing support, setting up dates and friendship matches,as well as organising, delivering and attending members only events to support people with learning disabilities and autistic adults to form meaningful friendships and relationships.This role is funded by The National Lottery Community Fund.
Main Responsibilities
Member Engagement & Communication: To build relationships with members, potentialmembers, family members and carers which encourage and enable people with learningdisabilities and autism to participate in social activities. Provide high-quality, proactive support viaphone, email, social media, and face-to-face interactions. Assisting with enquiries and proactivelyoffering customer support in a timely manner.
Matchmaking & Coordination: Review member applications to make thoughtful, appropriatematches for dates or friendships. Organise and coordinate matches, including liaising withmembers, support staff, family and chaperones. Follow up after matches in a timely manner togather feedback, monitor outcomes and provide support.
Recruitment & Retention: Plan and deliver outreach and marketing campaigns to attract newmembers. Develop and implement strategies to retain and re-engage existing members.
Community Engagement & Promotion: Build relationships with local individuals andorganisations in the community to promote membership and other opportunities. Maintain regularcommunication with members to keep them informed about members only events and othersocial inclusion activities. Promote and publicise memberships through multiple channels,including social media, direct marketing and through community engagement.
Supportive Activities & Inclusion: Assist in the planning and delivery of positive activities tosupport connections. Provide a programme of inclusive, positive social activities and supportmembers to engage in events, ensuring inclusivity and accessibility. Ensure the health, safety andwellbeing of participants is a priority at all activities.
Administration & Compliance: Maintain strong administrative systems and follow all requiredprocedures. Ensure membership fees are collected and followed up if any discrepancies occur.
Record-Keeping: Maintain accurate and up-to-date records of member information, contact time,matches and other relevant data via our CRM and other systems, collected and stored in line withGDPR and monitoring requirements. Track matches, activities, and engagement and preparereports on member engagement for team meetings, funders and board of directors as required.
Evaluation & Improvement: Conduct regular evaluations to identify areas for improvement andimplement changes as necessary.
General Duties: Represent the organisation positively at all times; be aware of project targets andthe wider strategic objectives of the organisation and assist in working towards these; understandand adhere to all organisational policies and procedures; maintain personal and professionaldevelopment at all times; undertake such other duties, training and/or hours of work as may bereasonably required, and which are consistent with the general level of responsibility of this role.
Job pack can be found at: https://spring-projects.co.uk/join-our-team/
Job Type: Part-time
Pay: £26,980.02 per year
Expected hours: 12 per week
Benefits:
- Free parking
- On-site parking
Experience:
- working with vulnerable adults: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
