Members Reception

The Role

The role of Members Reception is to ensure a welcoming and memorable experience at 1 Warwick is had by all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered, acting as the primary gatekeeper and ambassador for the House.

Key Responsibilities

• Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
• Be the ambassador of knowledge on all member services and activities across 1 Warwick.
• Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping.
• Complete the new member onboarding process for all tiers of membership as communicated by membership team.
• Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences.
• Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
• Ensure all checklists are completed and signed off, daily, weekly, and monthly.
• Ensuring the reception desk is clutter free and an engaging space to welcome people.
• Manage the atmosphere, music, scent, and heating for reception and workspaces.
• Communicate to Office Floor Coordinators all changes or requests from Members.
• Ensure all member systems always work seamlessly, and liaising with our IT providers.
• Ensure members have access to information of services, promotions, and events across both Maslow’s houses.
• Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
• Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
• Manage restaurant bookings and enquiries/requests where needed.
• Distribute member post correctly and in a timely manner.
• Be the point of contact for all external contractors, logging arrival and departure times.
• Ensure the Function sheets are distributed by the events team to the specific departments.
• To carry out any other duties that may be required by the Reception Manager and General Manager.
• Contribute to an enjoyable working environment.
• Build a strong relationship with the F&B Managers and HODs to allow support in administration.

Benefits

• £450 Gross Refer-a-friend scheme (unlimited referrals!)
• 50% discount on F&B onsite
• Reward and discounts platform
• SmartTech and CycleToWork schemes
• Access to delicious on shift meals
• Great and fun local business partnership discounts