The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural or verbal.
We are looking for an experienced secretary with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritise their own workload, ideally possess excellent audio typing skills but training could be given, excellent communication skills combined with an excellent telephone manner, possess a flexible and pro-active attitude and remain calm under pressure. Experience of audio typing is desirable .
Accurate typing and administration of Oral and Maxillofacial clinics
Ensuring prompt output and sign off within agreed timescales
Develop and maintain a sound knowledge of Patient Centre
Gain good hands on understanding of RTT18 and NHS targets
Ensure follow-up actions from clinics are dealt with and recorded accurately within Patient Centre
Deal with telephone enquiries in a professional and timely manner and cover unattended colleagues telephones within the unit
Maintain sound knowledge of medical terminology, tests, symptoms etc relevant to department specialty
Assist with covering some medical secretary duties during periods of leave
Assist the Service Coordinator with monitoring and identifying outpatient capacity in an effort to treat patients sooner
QVH is rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Please see attached Job Description for more detailed information on the role and minimum essential requirements for the role.
To provide secretarial and administrative support to the Oral and Maxillofacial Department. Reporting to the Service Coordinator and working closely with the Medical Secretary and Support Secretary to ensure the delivery of the service within NHS targets and RTT18 guidelines. To work flexibly and to provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties. To provide comprehensive typing support ensuring accurate transcription and timely output.
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