Be the next Monster driving our marketplace to new heights! Join us as a Marketplace Customer Support & Sales Advisor!
Monster Group is a dynamic e-commerce retailer, offering a diverse range of high-quality, great-value products to customers around the world. We source directly from trusted suppliers and sell across over 100 different platforms, delivering straight from our Monster distribution centres to our customers’ doors. Guided by our core values — fun, respect, empowerment, and forward thinking — we’re passionate about what we do and driven to keep growing, innovating, and delighting our customers every day.
As part of our exciting growth journey, we’ve launched Yavolo – our very own marketplace, where bundles meet brilliant deals. It's all about curating value-driven, high-quality product bundles that customers can’t find anywhere else. To power this next chapter, we’re looking for a driven and enthusiastic Ecommerce Customer Sales Advisor/Representative to join our team based in York.
You’ll be at the heart of building our seller network, bringing new partners on board, and helping shape the marketplace with exciting, high-performing product bundles. If you love e-commerce, relationship-building, and identifying winning opportunities, this one’s for you.
Your Role:
- Proactively identify and reach out to prospective sellers to join the Yavolo platform.
- Confidently present the Yavolo concept and value proposition to new sellers via Teams, Zoom, or in-person.
- Build and maintain a balanced category offering by identifying gaps and sourcing relevant sellers.
- Manage the end-to-end onboarding process – from account set-up to listing and bundle creation.
- Vet and research sellers to maintain high marketplace quality, focusing on top performers from platforms like Amazon and eBay.
- Maintain a “hit list” of exciting Volo product suppliers and collaborate with internal teams to match them with popular Ya items.
- Manage existing seller accounts, ensuring excellent service and adherence to marketplace metrics.
- Partner with our marketing team to secure promotional pricing and spotlight exciting bundles.
- Track competitor pricing and recommend smart pricing or promotional strategies to stay competitive.
Skills We Love:
- A natural communicator with the confidence to build strong relationships at all levels.
- Commercially savvy with a passion for e-commerce and online marketplaces.
- Results-focused with a strategic mindset – you spot gaps and know how to fill them.
- Strong organisational skills and attention to detail, especially in onboarding processes.
- Comfortable working across departments and juggling multiple priorities.
- Confident presenting and negotiating, both online and face-to-face.
- A keen eye for quality and performance – you understand what makes a top-tier seller.
- Experience with seller acquisition or account management (especially on marketplaces) is a big plus.
Working Hours:
Full-time, Monday to Friday, with flexible start times between 8.00am and 9.30am, and finish times between 4.00pm and 5.30pm (37.5hrs per week with 1 hour for lunch).
You will be based at our modern offices near Sheriff Hutton (YO60), so it’s essential that you have your own transport.
Monster benefits that make a real impact!
At Monster Group, we strive to create an exciting working environment that’s fun and full of laughter, where people are empowered to develop, learn, and grow with the company - all while living our values of Fun, Respect, Empowerment, and Forward Thinking. Here’s what’s waiting for you:
Health & Financial Wellbeing
- Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme
- Mental Health First Aiders – here when you need someone to talk to
- Group Life Assurance Plan – peace of mind for you and your loved ones
- Long-Term Income Protection – because we’ve got your back for the long haul
- Emergency Loans – support for life’s unexpected “Oh no!” moments
- Enhanced Family Leave & Support – for growing families and navigating life’s sensitive moments.
Time Off That Truly Counts
- 25 days holiday + bank holidays
- Up to 5 extra days for long service – one for each year with us
- Birthday Lie-In – take a late start, long lunch, or early finish
- Paid Volunteering Day – make a difference on Monster’s time
- 30-minute lunch flex – start early or finish early, your choice
- Dress Down FriYAYs – ease into the weekend in comfort
- Stylish & Smart Dress Code – dress how you feel confident and professional
Perks That Make Life Sweeter
- The Wisdom App – wellbeing tools right at your fingertips
- Bright Exchange Discounts – shop 'til you drop with exclusive offers
- Bike to Work Scheme – a healthier you, a greener planet
- Free Parking at all our sites
- Unlimited tea, coffee, and treats – including our legendary Orange Treat Bucket
Culture & Celebration
- The Moscars – our very own Oscars-style celebration of excellence
- Monster Mixers & Seasonal Socials – from festive parties to team get-togethers
- Monster’s Monthly Wheel of Fortune – spin to win brilliant prizes
- Warm Monster Welcome – free breakfast or lunch on your first day
Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation — we’ll walk you through everything during onboarding!
Job Type: Full-time
Pay: £23,810.00-£25,000.00 per year
Ability to commute/relocate:
- York YO60 6PG: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
