Customer Service / Sales Office Administrator - Part Time
STRICTLY NO AGENCIES PLEASE
A busy customer service department based close to Uppingham and Oakham in Rutland is looking for an experienced administrator to join its small team on a part time permanent contract. Working within a small team you will help provide the day to day customer management for all enquiries and sales orders. This is a varied role requiring flexibility and a can do attitude with opportunities for you to develop the role further as the company grows.
Company Overview
This SME is regarded as a leader in the development and production of herbal extracts and tinctures and a diverse range of associated products. From a GMP accredited facility in the beautiful County of Rutland the Company supplies products to the health and pharmaceutical sectors, from herbal components and health ingredients to finished products, many of which are made to the exacting standards of cGMP and distributed under GDP arrangements. Our products are distributed worldwide.
This role will suit:
- Someone with experience in a professional sales office role, sales coordinator, sales administrator, account manager, customer service or similar.
- You will be working with customers who are based within the health & pharmaceutical sector, any knowledge of these sectors would be highly beneficial.
- Someone with excellent communication skills and an eagerness and positive attitude to better themselves and make a positive impact within an SME business.
The position will involve:
- Dealing with health and pharmaceutical customer enquiries, processing sales orders via web shop, phone and email, pricing, quotations, invoicing, export shipping documentation and other general administration
- Following SOP's, identifying and updating process updates where needed
- Working closely with the other departments to ensure that the business provides a 1st class customer experience
- Identifying new sales opportunities and following them up
- Liaising with production & warehouse departments to process & expedite orders
- Agreeing deliveries and scheduling with dispatch, booking transport and negotiating best prices.
- Raising sales invoices in Xero
The person
- Demonstrable experience working within a sales or customer service environment
- Experience of coordinating customer orders, arranging deliveries and liaising between involved parties.
- Excellent communication skills and accustomed to working in a face paced, sales office environment.
- Be process driven, follow existing processes but also be willing to look for improvements and implement changes after consultation with management team.
- Able to work independently as part of a small team and be flexible to turn your hand to any tasks that may be needed to facilitate the efficient running of the business.
- Experience in logistics, import, exports, customs paperwork, negotiating rates with transport suppliers desirable but not essential.
- Keen attention to detail and a good working knowledge of Microsoft Office or Google Suite
- Experience of e-commerce especially Woo Commerce an advantage.
The working environment, opportunities and rewards:
- You will make a real difference working within a medium sized, profitable business who have had success during a difficult period worldwide.
- Incredibly diverse customer & supplier base (they work with a wide range of health and pharmaceutical businesses, so you will be involved with some really interesting projects).
- A business passionate about developing their employees and employee engagement
- Part time working hours - we anticipate 15-22 hours to be worked probably over 3 days to include Monday, there is a degree of flexibility which can be discussed at interview, the ideal candidate would be able to provide some extra flexibility for additional hours when the business requires extra support to cover holiday, sickness or peak periods.
- Competitive Salary depending on experience and hours agreed with pension and health care plan (after qualifying period).
This job is commutable from Uppingham, Oakham, Stamford, Corby and surrounding areas in Rutland, Leicestershire, Lincolnshire and Northamptonshire. Own transport is essential for this coordinator role due to the company location.
STRICTLY NO AGENCIES PLEASE
Hours to be discussed at interview stage, pay will be pro-rata the full time scale shown
Job Types: Part-time, Permanent
Pay: £25,500.00-£28,500.00 per year
Expected hours: 15 – 22 per week
Benefits:
- Casual dress
- Company pension
- Flexitime
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Oakham LE15 8DG: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Why does this job appeal to you and what qualities do you think you could bring to the role?
- Initial interviews will be done via Google Meet please give an indication of your availability during the week.
Work Location: In person
Application deadline: 05/01/2025
Reference ID: AD12/24
