Job Purpose
As an integral member of STEP, you will need to work well within a small team and be able to motivate yourself to exceed yours and our client’s expectations.
With a focus on health and safety, maintenance, facilities and exceptional customer service, you will be responsible for managing and assisting with all aspects of the health and safety and maintenance provision at STEP including contractor liaison, general maintenance, health and safety compliance checks and records.
Carrying out the necessary works and improvements to keep, develop and restore all STEP sites to an excellent maintenance standard.
Provision of a first-class Health and Safety and maintenance service for STEP staff, tenants and visitors at all STEP Buildings.
Responsibilities and Duties
- Carry out general maintenance work from job sheets whilst also reacting to emergencies.
- Carrying out scheduled PPM works including sanding, taping, painting, varnishing, plasterboard repairs, cleaning etc.
- Working outside in potentially hot and cold conditions. Duties include but not limited to grounds maintenance, grass cutting, weeding, litter picking, winter gritting and snow clearing.
- Use of hazardous materials, working at height, manual-handling, operation of plant / machinery, joinery, building work and other labour activities.
- Assist with the completion of daily, weekly and monthly maintenance / Health and Safety checklists and tasks – to be completed correctly and timeously, spot checking to ensure compliance.
- Cleaning corridors, outdoor cleaning and emptying bins as required.
- Monitoring and manning car park to ensure correct usage and parking compliance.
- Ensure conference/meeting rooms are set up and cleared away as required and all equipment is kept in good working order.
- Assist with the weekly fire alarm testing in all step buildings and keep accurate records of all tests and alarms in relevant logbook.
- Assist all colleagues with any other requirements, as well as supporting the Commercial aspects of the organisation with maintenance-related tasks.
- Assist with monthly meter readings
- Assist with the provision of a callout service and point of contact for out of hours emergencies / security issues.
- Locking of STEP buildings in the evenings.
- To cover for opening / closing of STEP buildings as and when required (by adjusting start/finish times or with overtime)
- Ensure health and safety standards are maintained and all sites are safe.
- Carry out First Aider and Fire Marshal duties (training given)
- Assist the Fire Service in event of a fire or other emergency.
- Visit suppliers regarding locks, keys, lights, etc.
- Deal efficiently with general tenant enquiries.
- Conduct work in accordance with company quality standards and current health and safety legislation. Ensure all staff and contractors also comply at all times.
- Participate, pass and complete any relevant training that is required.
- To provide cover within the department and co-ordinate any leave taken with other members of the maintenance team, ensuring the department is covered at all times.
- On occasion, work weekends, evenings and public holidays as required according to business demand.
- Must wear PPE correctly when required.
- Be a vital part of delivering the overall business goals.
- Other duties as directed by the management team.
Person Specification
STEP is a close-knit, driven team that care deeply about delivering the best customer service and business support. Therefore, it is important that the person who joins our team meets the person specification below and is a passionate ambassador for the business:
Essential
- Sound knowledge of repair work of a general nature.
- A wide understanding and knowledge of facilities / property maintenance issues
- Driving licence and car owner with business insurance for callouts.
- Due to call outs, must live within a 10-mile radius of STEP
- Proven experience in a similar role.
- Exceptional customer service skills.
- Highly organised, efficient and thorough.
- A strong eye for detail and meticulous attention to detail.
- Self-motivated, enthusiastic, able to work independently on own initiative.
- Enthusiastic, proactive and self-motivated.
- Excellent people skills and a helpful and supportive attitude.
- Committed to providing the highest level of customer care.
- Positive, out-going, practical and friendly.
- Punctual, reliable, responsible and trustworthy.
- Outstanding personal presentation.
- A bubbly and friendly manner always striving to be helpful.
- Takes pride in the achievement of team objectives.
- Takes ownership and accountability.
- Hard-working, can-do attitude.
- Occasional flexibility to work outside of office hours and to travel to other locations.
- Exceptional time management and organisation skills.
Desirable
- First Aid qualification (essential for the role, STEP will provide training)
- Fire Marshal trained (essential for the role, STEP will provide training)
- A sound knowledge of health and safety working practices.
About STEP
STEP has been supporting businesses for over three decades. When we started in 1983, we aimed to create more than just an office block or business park; we wanted to build a supportive community where businesses could thrive. Today, we support 3,000 businesses annually and manage over 200 spaces across five sites. All our profits are reinvested into business support activities, contributing positively to the local economy.
Job Types: Full-time, Permanent
Pay: £26,936.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
