A Leisure Club Assistant is responsible for delivering outstanding levels of cleanliness, safety and satisfaction to all Guest and Members.
All owners, members and guests receive friendly and consistent personalised service & manage customer feedback effectively
Manage the activities and day to day operation of the Leisure Club & pool plant areas assigned to you
Maintaining the highest cleanliness standards throughout the Leisure Club (areas include snooker room, games room, squash court, gym, changing rooms, sauna, steam room and pool hall
Ensuring that all Health & Safety Standards are adhered to in the Leisure Club & Pool plant room including compliance with Wet Leisure Supervision Policy
Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
Completing daily and weekly pool tests and running pool plant area
Cashing up, taking payments (cash, credit card & room charges) on Ez-runner and other POS systems
Taking Health & Beauty appointments, dealing with general queries and greeting guests to Health & Beauty
Completing club membership sales and administering these on Harlands & Ez-Runner databases
Reporting of lost property, accidents, maintenance issues, or other incidents.
Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner.
Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
Demonstrate an awareness of customer priorities and anticipate needs.
Action all guest requests in friendly efficient manner.
Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests.
Any reasonable requests made by management.
Although not essential, the following qualifications are preferred.
- Excellent team working skills
- Excellent communication skills
- Excellent grooming standards
- Experience of working as part of a team
- Pool Attendant / Responder/ Lifeguard
