About the Customer Payments Programme Team
This is an opportunity to work in Customer Payments Technology Programme Team who are responsible for processing all payments (online and in stores) by customers across all three regions of Tesco.
Our vision is that payment is a reason customers shop more of Tesco, more often. Our overriding objectives are to ensure that payment solutions are resilient, secure and compliant and that our payment solutions are faster and more convenient than our competitors, which align with Tesco’s strategic pillars of “Easily the most convenient” and “Save to invest”.
With these objectives in mind, we have multiple programmes across areas such as online payment methods, in-store payment resilience and security, cash management and fuel cards, all aimed at delivering better solutions for customers and colleagues.
This is a great opportunity to work in a complex, customer facing area where you can gain experience and exposure to almost all parts of the Tesco and Tesco Technology ecosystem.
Join us and you’ll be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.
What is in it for you We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
As a Lead Technical Programme Manager, you will deliver complex, cross-functional technology programmes that support colleagues and help serve our customers better. They work collaboratively, influence Product, Engineering and business colleagues and lead the programme to deliver value quickly and often.
Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:
- Deliver complex programmes with multiple business and technical risks that will impact the success of key Tesco business priorities
- Pro-actively identifying and managing dependencies risks and issues, budgets and influencing multiple stakeholders
- Create and track a plan to deliver the programme goals, including the technical implementation plan and identifying the critical path. Owning the release plan and stakeholder communication and weekly governance
- Understand trade-offs in delivery, using experience and influencing skills to drive consensus and decisions across our Business, Technology and engineering teams to release value early and deliver the best solutions
- Able to understand the technical architecture and be able to foresee the impact on dependencies, delivery timelines and implementation plans
- Effectively manage major incidents, ensuring stakeholders are updated with the right information to drive the correct decisions, keeping the customer at the forefront of everyone’s mind
- Line management: Empowering teams and individuals to manage delivery through delegation
- Leading the adoption and improving strong agile practices across Product, Programme, UXDR, Analytics and Engineering. Constantly looking to improve processes and collaboration having a positive impact on efficiency and effectiveness
- Proactively identify problems, working closely with Product and engineering teams to quantify their impact and prioritise fixes
- Build positive relationships with internals & external stakeholders to deliver software, co-ordinate rollouts or installations, or professional services
You will need
Key Skills and Experience
You’ll need to have demonstrated experience of:
- Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience of challenging stakeholders
- The ability to influence without authority
- Demonstrate resilience during incidents or change and continue delivery
- Understanding of agile techniques to deliver world beating products.
Personal skills
- Flexibility to deliver in a 24x7 environment
- Ability to plan and organise, responsiveness, self-starter
- Able to build solid working relationships with peers and senior leadership
- Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.
About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
