Key Account Executive
Purpose of the role:
- Build long-term, win-win relationships with our distributors
- Nurture incoming enquires through every stage, overcoming obstacles and objections
- Make every lead count to understand the root of the customers’ needs and requirements and see it all the way through to completion of project
· Providing tailored solutions to leverage product or service knowledge to propose customised solutions that align with the customer’s specific goals, emphasising value over cost
Duties & Responsibilities:
- Keep our current customers happy—and help them grow
- Run regular strategy sessions with key accounts
- Customize training and support to help partners sell Raytec products more effectively
- Follow up on hot leads and close deals
- Build a strong, high-quality sales pipeline
- Collaborate with marketing to launch territory-specific campaigns
- Use Customer Relationship Management (CRM) tools to stay organized and track your wins and customer interactions
- Attend trade shows, events, and customer visits to expand your network
- Manage your daily and monthly workload to ensure key customers and kept updated on the latest news at Raytec
- Understand the customer requirements to help recommend the best Raytec products/solutions tailored to each project application
Person Specification:
Essential Skills:
- Great people skills – confident communicator and strong presenter
- Ability to solve problems for customers
- Ability to grasp and explain technical solutions in a clear, easily understood manner
- High levels of empathy with the ability to understand customer requirements and interpret their root requirements
- Natural networker – you enjoy building and maintaining relationships
- Comfortable using technology
Desirable Skills
· Key Account Management
· Experience in customer service
· Ability to absorb technical information
· Ability to listen toy customers
· Attention to detail
· Full UK driving licence
Reporting to:
This role is reporting to the Commercial Manager.
Working Hours:
This is a Full-Time position working 08.30 – 17:00 Mon- Thursday, 8.30-2.30 Friday as standard.
Location:
The role is based at our Head Office in Ashington, Northumberland from Mon – Wed and remote Thu - Fri
Raytec Perks:
· Attractive Salary & Bonus Scheme.
· Health care scheme.
· Company Stakeholder Pension.
· The Raytec Employee Club (TREC) which hosts regular social events, sports activities and parties.
· 25 days holiday, up to 30 with long service, plus bank holidays.
· Early Friday finish.
· Free coffee, tea, filtered water and fruit.
· Free onsite monthly catering.
· Long service incentives and rewards.
· Cycle to work scheme.
· Discounted leisure facilities membership.
Core Values:
Raytec pride ourselves on our core values and expect our employees to do the same:
Expertise: We strive to be experts in our field. We use our knowledge and experience to deliver outstanding products and customer service.
Initiative: We’re not content with standing still. We push boundaries and improve how we do things on a daily basis.
Integrity: We are honest, approachable, and open to change. We set high standards and take pride in the work we do.
The Company:
Founded in 2005, Raytec are world leaders in LED lighting for safety and security. We have over half a million products actively in service and employ over 80 staff. We have two offices located in Northumberland, UK, and Ottawa, Canada and sell to over 70 countries worldwide.
All our products are manufactured in-house and have been installed in some of the most challenging environments on planet earth from the Arctic Circle to the Jungles of Borneo.
Raytec are carbon neutral and are committed to building a global business while also protecting the environment.
Job Types: Full-time, Permanent
Benefits:
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Ashington NE63 8QW: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
