Job Title: Key Account Coordinator
Location: Manchester - Hybrid 2 days in the office
Salary: Competitive salary + fantastic benefits including enhanced maternity/ paternity and life assurance
Role Purpose:
As a Key Account Coordinator, you’ll play a key role in delivering exceptional service by ensuring that all contractual requirements are met on time, every time. You will work closely with clients, colleagues, and third-party partners to maintain accurate data, monitor KPIs, and ensure effective delivery of periodic inspections and services.
Key Responsibilities:
- Manage mechanical inspections, overdue tasks, and defects for one of our largest clients.
- Maintaining and updating asset information in Bureau Veritas and client systems.
- Track and update scheduled activities like inspections, defects and missed inspections daily.
- Arrange all site access and joint meets for mechanical inspections.
- Be the central point of contact for internal and external mechanical queries, engaging with internal technical resources where required.
- Participate in regular meetings with the client and maintenance contractors to present mechanical KPI and defect statistics, and discuss any actions required.
- Develop strong working relationships with clients, FM service providers, and internal teams.
- Maximise charging of overtime and repair audits
- Actively contribute to process improvements and promote the ‘One BV’ culture.
What We’re Looking For:
- Role would suit someone with some previous experience in scheduling, arranging site visits or mechanical/engineering customer service
- IT literate with knowledge of Excel, Word, and MS Office Suite.
- Proven ability to analyse data and meet targets.
- Strong communication skills and client-focused approach.
- Skills: Proactive, multi-tasking, and service delivery focused. Able to work under pressure and adapt to new challenges.
- Qualifications: GCSEs or A-Level equivalent. Experience in finance/invoicing systems is an advantage.
Why Join Us?
- Hybrid Working: Enjoy the flexibility of working both from home and the office.
- Career Development: Comprehensive training and opportunities for personal growth and development.
- Impact: Play a key role in the delivery of high-quality services and enhance client relationships, driving success for both Bureau Veritas and our clients.
What’s in it for you?
- Competitive salary
- 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days
- Combined employee/employer pension contributions of up to 12%
- Flexible working
- Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
- Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
- Working for an Industry leading global Inspection company
At Bureau Veritas, we believe in fostering a collaborative and supportive environment where everyone’s contribution matters. If you are driven, proactive, and passionate about delivering excellent service, apply today and become part of a globally recognised team.
