Junior IT Helpdesk Associate

About Buckles Law.

Buckles Law LLP is an award-winning firm, that provides world-class client experience and services on a comprehensive range of legal services to both businesses and individuals in the UK and internationally.

Delivering effective and cost-efficient legal solutions from our offices based in Cambridge, London, Nottingham, Peterborough, Stamford, Bristol, Swindon, and with international presence in Paris and Milan.

Here at Buckles Law, we recognise that all this is possible due to our team of highly dedicated, enthusiastic professionals across our locations. We pride ourselves on providing a positive work environment where independent thinking and new ideas are actively encouraged and where every member of the team genuinely can make a difference.

Buckles carries the LawNet Mark of Excellence and is Investor in People Gold accredited.

We are recruiting for an enthusiastic and professional Junior IT Helpdesk Associate to join our well-established and dynamic IT team in Peterborough. This role is a permanent contract for 37.5 hours per week, working Monday – Friday 09:00 – 17:30.

Purpose of the Role:

The role would suit an individual who has a passion for IT and looking to make a career within IT. If you have some experience, either professionally or on a personal/hobby level, this would be advantageous.

The Junior IT Helpdesk Associate will be supporting the IT Helpdesk Associate(s) and wider IT team in providing 1st line support to end users across 7 locations. The role is essential for improving operational performance and enhancing the employee experience.

Key responsibilities and duties in the position:

• Day to day the post holder will assist with the administration of the internal IT Helpdesk.
• The post holder will be called upon to help colleagues with their IT needs. This will mean sharing knowledge to help others, including managing user accounts, setting up new users and troubleshooting common issues.
• Setup and configuration of hardware and software including Laptops, PC’s, and mobile devices.
• Assisting with documenting procedures and making recommendations for improving processes and working practices.
• Maintaining accurate records of the firm’s IT equipment/installations and carrying out other administrative duties as required.
• Other IT-related duties as and when required.
• Escalating complex issues to higher-level IT support staff as necessary.
• Ensuring agreed internal IT Helpdesk SLAs are met and tickets are escalated when necessary.

Knowledge, skills, and experiences that the successful candidate will have:

• Relevant IT qualifications or equivalent industry experience (computer science, information technology and computer engineering).
• Ability to communicate well across all levels, both verbally and in writing.
• Ideally some working knowledge of IT operating systems, particularly Windows and a Citrix environment.
• Hands-on experience of installing IT hardware and software would be an advantage, but not essential.
• Knowledge of a Thin Client environment (Citrix) is desirable, but not essential.
• Good organisational skills.
• Professional manner and good interpersonal skills.
• Ability to handle time-sensitive and stressful situations.
• The ability to prioritise and multi-task accordingly.

Reward and development:

At Buckles Law, we believe in creating a workplace where our people feel valued, supported, and rewarded. Here’s what you can look forward to as part of our team:

• Generous Annual Leave. Enjoy enhanced holiday entitlement plus all UK Bank Holidays — giving you more time to relax and recharge.
• Celebrate Your Birthday. Take a well-deserved break on your birthday (or the closest working day) — it’s on us!
• Festive Time Off. Unwind with additional leave on Christmas Eve (full day) and New Year’s Eve (half day PM), when these fall on a contracted working day.
• Private Healthcare. Access comprehensive Bupa healthcare options for you and your family, ensuring peace of mind when it matters most.
• Healthcare Cashback Plans. Reclaim everyday health expenses like dental, optical, and physiotherapy — completely free for you and your loved ones.
• Enhanced Pension Scheme. We’ll match your contributions up to 5%, helping you build a secure financial future.
• Buy Extra Holiday. Need more time off? Purchase up to 5 additional days of annual leave each year.
• Group Life Assurance. Financial protection for your loved ones with life cover worth 4x your annual salary.

We recognise the success of every employee; working with you to ensure you have what you need to maximise your potential and develop your career.

How to apply:

If you meet the criteria for this position and would like to apply, please submit an up-to-date CV demonstrating your skills and experience relevant for the role.

Buckles Law are an equal opportunity and disability-inclusive employer and value diversity across the firm. We do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or parental or caring status.

Please let us know if you require any reasonable adjustments to be made to the recruitment process. If you would prefer to discuss this confidentially, please email [email protected] and add the job title in the subject line of the email.