We’re here to create and harness knowledge, to deliver opportunity for everyone.
About the Role
This is an exciting new opportunity for a FM Helpdesk & Estates Coordinator to join a busy fast paced reactive department. Working within the Estates Services Team, liaising and coordinating with 2 Contractor Compliance Coordinators to plan, prioritise and assign jobs as well as minute taking at contractor review meetings.
Your main duties and responsibilities will include:
- Supporting with contractor onboarding process, producing ID badges and requesting access authorisation from our security team.
- Raising reactive tickets and jobs following emails, telephone calls and other contacts with customers and also raise purchase orders as required.
- Allocating jobs to resources which supports the in-house maintenance team with their day-to-day operation and ensuring that the in-house maintenance team are completing jobs within the expected time frame, as well as successfully supporting them with their workload.
For informal enquiries about this vacancy, you may wish to contact: Olivia Rowan, Helpdesk & CAFM Manager at [email protected]
About You
As FM Helpdesk & Estates Coordinator, you will have:
- Experience using Microsoft Office programmes to a high level.
- Previous experience of successfully completing administration tasks such as inputting and collating data
- High standards and experience of providing strong levels of customer care
- Able to work independently and as well as part of a team with strong skills in both oral and written communication, ability to problem solve and strong attention to detail
- Previous experience of handling complex queries
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
- A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
- A wide range of development programmes to enhance your career
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
