Role Overview
As a Junior Customer Service Agent, you will be the first point of contact for clients and customers, providing excellent support and helping to resolve enquiries promptly. You’ll play a key role in maintaining positive client relationships and ensuring customer satisfaction.
Key Responsibilities
- Handle incoming customer enquiries via phone, email, and live chat in a professional and timely manner
- Provide information about our marketing services, campaigns, and processes
- Assist with resolving customer issues and escalating complex problems when necessary
- Maintain accurate records of customer interactions and feedback
- Support the sales and marketing teams by passing on relevant client information
- Follow up with clients to ensure their needs are met and they are satisfied with our services
- Help identify opportunities to improve customer experience and suggest enhancements
- Collaborate with team members to achieve service targets and company goals
Skills & Qualifications
- Strong communication and interpersonal skills
- Friendly, patient, and customer-focused attitude
- Ability to multitask and manage time effectively
- Basic computer skills and familiarity with CRM systems are a plus
- Willingness to learn and adapt in a fast-paced marketing environment
- Previous customer service experience is desirable but not essential
Why Join Us?
- Hands-on training and ongoing support
- Opportunity to develop your career in marketing and customer service
- Inclusive and positive work culture
- Exposure to a growing and dynamic marketing industry
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool L2 3PF (required)
Work Location: In person
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