Role: Claims IT Transformation Delivery Lead
Location: Hybrid between home and Sevenoaks/Liverpool Offices
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
Salary: £45,000 to £55,000 depending on experience
Key Responsibilities:
- Lead the delivery of IT transformation projects within the claims space, ensuring alignment with business objectives and timelines
- Work closely with Claims IT, operations, developers, and senior stakeholders to drive collaboration and shared understanding across departments
- Conduct end-to-end assessments of existing systems and processes, identifying opportunities for modernisation and efficiency improvements
- Source, evaluate, and recommend IT systems and providers that meet the evolving needs of the claims function.
- Develop and maintain strong relationships with internal and external stakeholders, acting as a bridge between technical teams and business units
- Provide regular progress reports and insights to the Head of Claims IT and senior leadership
- Maintain awareness of industry trends and advancements, particularly the role of AI and automation in shaping the future of insurance claims handling
- Contribute to the continual refinement of the roadmap for digital transformation in claims, bringing forward innovative solutions and best practices.
- Proven experience in IT project delivery, ideally within the insurance claims environment
- Strong understanding of claims operations, systems, and lifecycle
- Experience with vendor selection and management, including RFI/RFP processes.
- Demonstrated ability to effectively interact, influence and manage stakeholders at all levels, from developers to senior leadership.
- Strategic thinker with a future-focused mindset, particularly around AI, machine learning, and digital innovation in insurance.
- Excellent communication, organisational, and problem-solving skills.
- Agile/Waterfall project management experience; certifications (e.g., PMP, Prince2, Agile) are a plus.
- Familiarity with change management principles and digital transformation frameworks.
- Experience in large-scale transformation or claims modernisation programs.
- Knowledge of industry-leading claims platforms or insurtech solutions.
- Hands-on understanding of AI applications in insurance (e.g., fraud detection, triage automation, predictive analytics).
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. We are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. We aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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