Please note, this is a Level 3 Apprenticeship opportunity. If you have a Level 3 or higher ICT related qualification, or if you have extensive experience in the IT sector, we cannot progress your application.
Role: Information Communication Technician Apprentice
Location: Stafford, ST18
Hours: Normal hours of work will be based on a rotating shift pattern between 08:00 to 18:00, Monday to Friday.
Example shifts are 08:00 – 16:30, 08:30 to 17:00, 09:00 to 17:30 and 09:30 to 18:00
Apprentice IT Technician – Launch Your Tech Career!
Looking to kickstart your career in tech? Join the Service Desk team as an apprentice and become the first point of contact for our customers.
You’ll help install, troubleshoot, and resolve technical issues while delivering top-tier customer service. As part of our managed services team, you’ll gain hands-on experience, build your IT skills, and learn from industry professionals—all while helping clients get the most from their technology.
If you're passionate about IT and eager to learn, we want to hear from you.
Key responsibilities:
- Answer client calls and raise support tickets.
- Triage tickets that come through to the service desk.
- Take ownership of users’ issues and identify appropriate solutions to resolve service incidents and requests yourself or through escalation channels.
- Provide onsite support if/when required.
- Provide users with regular communication on the progress of investigations and planned solutions for their tickets.
- Work closely with the wider Service Desk team to provide tier 1 support, ensuring assigned calls are responded to, diagnosed, and resolved swiftly.
- Perform proactive maintenance on customer infrastructure where required.
- Document internal and customer processes and procedures related to duties and responsibilities.
- Monitor and triage service alerts on all dashboards.
- Understand The 848 Group’s customer and Internal processes.
- Keep up to date on new technology trends.
- Manage your workload to ensure cases and requests are dealt with in line with the client contract and 848 processes.
- Ensure all managed service policies and procedures are followed.
- Tier 1 out of hours support (as/when required).
What We’re Looking For
- A genuine passion for technology and problem-solving
- Eagerness to learn and grow in a dynamic IT environment
- Strong communication skills and a team-player mindset
- A proactive attitude and excellent attention to detail
- [Desired qualifications—e.g., GCSEs in English, Maths, or IT-related subjects]
What You’ll Gain
- A nationally recognised IT apprenticeship qualification
- One-on-one mentorship from seasoned IT professionals
- Real-world experience across diverse IT systems and clients
- A pathway to a long-term career in tech (with potential for progression into a Network Engineer role)
- A supportive, friendly, and empowering work culture
Benefits
- Discretionary Bonuses
- Employee Assistance Programme (EAP).
- Aviva Private Healthcare and Medical Insurance- once probation is passed and is optional
- 2 paid days to volunteer/support charities.
- 10 years’ Service bonus of £200
- A gift for a significant life event (maximum value £50.00)
Job Types: Full-time, Apprenticeship
Pay: From £15,000.00 per year
Application question(s):
- Do you drive with access to your own car?
- What transferable skills do you have that would benefit you in an IT Support apprenticeship?
- What experience do you already have in IT, and how do you use IT and technology in your personal life? (This can include IT related hobbies/online courses etc.)
Work Location: In person
Reference ID: 848
