The Opportunity - Inside Sales Representative & Dealer Account Manager
We are seeking a driven and relationship-focused Inside Sales Representative / Dealer Account Manager to join our growing team at RideWrap. In this hybrid role, you will be responsible for building strong relationships with new dealers, introducing them to our product line, and providing ongoing account management & support to our dealer network.
You will also provide support to our outside sales Tech Rep team taking ownership of kit list maintenance and general admin, while supporting the Cobham shop location in day-to-day customer service.
About Us
RideWrap is a rider-owned and operated business. Since the beginning, our objective has been simple: help riders get the most out of their time riding bikes. RideWrap’s proprietary systems are born from combining a background in precision engineering with a love for riding bikes. We produce industry-leading frame protection components for all bikes and riders.
About You
- Passion for cycling and a strong understanding of bike components and technical products.
- Love building relationships, making sales, and supporting our dealer network.
- Able to communicate effectively and analyze dealers/customers needs.
- Self-motivated, organized, and capable of managing multiple priorities.
- High attention to details and highly organised administratively.
- Prior experience in account management/customer services/sales.
Responsibilities
- Proactively reach out to potential dealers to introduce RideWrap and our products.
- Conduct outbound calls, emails, and virtual meetings to generate interest and convert leads into new dealer accounts.
- Support dealer inquiries and questions via email, phone and in person.
- Support customer questions via email, phone, and in person.
- Support customer experience directly at the RideWrap Cobham location.
- Maintain accurate and up-to-date records of all dealer interactions and activities to improve efficiencies
- Support planning of robust weekly and monthly trips for the Tech Rep Team to achieve successful and plentiful data acquisition.
- Use SuperChecker data to better understand global market trends (brands/models/types of interest).
- Day-to-day kit list management, edits/mods, etc.
- Quarterly kit list maintenance, ensuring that brands and models are consistent with manufacturers' websites.
- Support Sales and Tech Rep teams as required.
- Other duties as assigned.
Qualifications, Experience & Skills
- Excellent written and spoken communication in English.
- Prior experience in client relations, customer service, and account management with consumers and suppliers.
- Sales experience.
- Keen attention to detail and excellent organizational skills.
- Stoke for working in the bike industry.
- Data Analytics: 1 year - an asset.
- Additional languages - a huge asset, in particular German, French, and Spanish
- Proficiency with G-Suite (Gmail / Sheets /Docs etc.) - essential.
- Customer service: 2 years - essential.
- Biking experience/knowledge: 2 years - essential
Our values
Innovation: As an industry leader, we’re not just using the most advanced tech available, we’re creating our own. If it doesn’t exist, we build it.
Precision: RideWrap wasn’t built from the ground up by eyeballing and free-handing. We sketched, we drafted, we tested. We tested again and made sure we got it done right. We’re nerds. So what?
Community: Bikes are for everyone. Protection for your bikes should be for everyone too. We want all riders and riding communities to feel supported. From early starts to late après endings, we’re here for it all.
Job Types: Full-time, Permanent
Pay: £25,500.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- On-site parking
- Store discount
Application question(s):
- Tell me why you are excited to join the RideWrap team?
Work Location: In person
