Inside Sales Account Manager
Hybrid role with 2 to 3 days a week in the office (Cardiff).
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team
Are you looking to join an industry-leading sales organisation? At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk. Our Inside sales team is dedicated to partnering with smaller organisations to address and solve their risk problems. Account Managers manage a book of high volume, low value accounts, and partner with our clients remotely, through digital channels.
About the Role
The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.
Responsibilities
- Delivering exceptional relationship management and client support
- Retaining and nurturing the assigned book of business and identify growth opportunities
- Meeting assigned targets for sales renewals
- Creating and maintain accurate records of training provided to clients
- Identifying client training requirements
- Ensuring that decision makers receive quarterly touchpoints
- Updating all opportunities in CRM on a weekly basis and pipeline growth to support
growth objectives. - Ensuring that end users are effectively on boarded within 3 months of subscription
Requirements
- Have excellent communication and interpersonal skills to effectively engage with customers
- Be proactive and empathetic in addressing customer concerns and resolving issues
- Possess excellent analytical and problem-solving abilities to identify trends and opportunities
- Be adaptable and able to collaborate effectively with cross-functional teams
- Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
- Be detail-oriented and capable of managing multiple tasks and priorities effectively
- Be proficient in using customer relationship management (CRM) software and other relevant tools
Learn more about the LexisNexis Risk team and how we work here
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